Workload To Individual Performance: Mediation Effect Of Burnout And Moderation Effect Of Psychological Capital
Abstract
Penelitian ini memiliki tujuan untuk mengetahui dampak workload terhadap Individual Performance dimediasi Burnout oleh moderasi Psychological Capital pada karyawan Mega Finance Cabang Jombang. Metode yang digunakan yaitu metode kuntitatif, dengan menggunakan teknik purpose sampling pada semua populasi karyawan Mega Finance Cabang Jombang yang sebanyak 85 orang dalam penelitian ini. Jumlah sampel yang diambil sebanyak 85 orang. Analisis data pada penelitian ini menggunakan Partial Least Square (PLS versi 4.0). Dari hasil penelitian menunjukkan bahwa: Pertama, terdapat dampak negatif dan tidak signifikan dari beban kerja terhadap kinerja individu. Kedua, terdapat dampak positif dan signifikan dari beban kerja terhadap burnout. Ketiga, adanya dampak negatif yang tidak signifikan dari burnout pada kinerja individu. Keempat, dampak negatif dengan tidak signifikannya dari beban kerja terhadap kinerja individu dapat diperlemah oleh psychological capital. Kelima, dampak negatif dan tidak signifikan dari burnout terhadap kinerja individu juga dapat diperlemah oleh psychological capital.
Keywords:
Workload, Individual Performance, Burnout, Psychological Capital
References
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Afwina, R. (2023). The Relationship of Workload with Burnout in Teachers. 7(1), 559–566.
An, M., Shin, E. S., Choi, M. Y., Lee, Y., Hwang, Y. Y., & Kim, M. (2020). Positive Psychological Capital Mediates the Association between Burnout and Nursing Performance Outcomes among Hospital Nurses. International Journal of Environmental Research and Public Health. https://doi.org/doi:10.3390/ijerph17165988
Anggraini, M. Z., & Idulfilastri, R. M. (2023). Peran Beban Kerja terhadap Burnout Pada Karyawan PT X. Journal on Education, 5(2), 5212–5218. https://doi.org/10.31004/joe.v5i2.1081
Anjum, S., & Shahzad, D. S. (2020). Moderating Role Of Psychological Capital In Reducing The Effect Of Burnout On Turnover Intentions Of Primary School Teachers. 19(3), 3770–3780. https://doi.org/10.17051/ilkonline.2020.03.735539
Azkiati Z, N. Z., Rahman, A. A., & Fahmi, I. (2019). Predict Burnout With Psychological Capital And Religious Coping. Psikis : Jurnal Psikologi Islami, 5(2), 140–145. https://doi.org/10.19109/psikis.v5i2.3300
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056
Bolelli, M., & Ekizler, H. (2022). The Influence of Psychological Capital on Burnout: Moderating Effect of Locus of Control. International Journal of Management Economics and Business, December. https://doi.org/10.17130/ijmeb.1025819
Bolino, M. C., & Turnley, W. H. (2005). The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. Journal of Applied Psychology, 90(4), 740–748. https://doi.org/10.1037/0021-9010.90.4.740
Chin, W. W. (1998). The Partial Least Squares Approach to Structural Equation Modeling. Hospitality and Leisure, January 1998, 295–336.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2000). A model of burnout and life satisfaction amongst nurses. Journal of Advanced Nursing, 32(2), 454–464. https://doi.org/10.1046/j.1365-2648.2000.01496.x
Dewi, R. S., & Riana, I. G. (2019). The Effect of Workload on Role Stress and Burnout. Journal of Multidisciplinary Academic, 3(3), 1–5.
Dudasova, L., Prochazka, J., Vaculik, M., & Lorenz, T. (2021). Measuring psychological capital: Revision of the Compound Psychological Capital Scale (CPC-12). PLoS ONE, 16(3 March). https://doi.org/10.1371/journal.pone.0247114
Ermalina, Hendriani, S., & Efni, Y. (2017). The mediating effect of work Enhusiasm on non financial compensation and style of leadership implementation to employee’s performance in PT. Instrucom, Riau, Indonesia. International Journal of Applied Business and Economic Research, 15(2), 1–11.
Hair, J. F., Risher, J. J., & Ringle, C. M. (2018). When to use and how to report the results of PLS-SEM. Journal European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Heritage Ijie, E., Zhen, M., & Korankye, B. (2021). Exploring the Impact of Workload on Employee Innovative Behavior in Nigerian Manufacturing Sector: the Role of Psychological Capital. International Journal of Advanced Engineering and Management Research, 6(01), 2021.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Lerner, D., De Vet, H. C. W., & Van Der Beek, A. J. (2016). Cross-cultural adaptation of the Individual Work Performance Questionnaire. Work, 53(3), 609–619. https://doi.org/10.3233/WOR-152237
López-Núñez, M. I., Rubio-Valdehita, S., Diaz-Ramiro, E. M., & Aparicio-García, M. E. (2020). Psychological capital, workload, and burnout: What’s new? The impact of personal accomplishment to promote sustainableworking conditions. Sustainability (Switzerland), 12(19), 1–13. https://doi.org/10.3390/su12198124
Lorenz, T., Hagitte, L., & Prasath, P. R. (2022). Validation of the revised Compound PsyCap Scale (CPC-12R) and its measurement invariance across the US and Germany. Frontiers in Psychology, 13(December). https://doi.org/10.3389/fpsyg.2022.1075031
Mahmoud, M. A., Ahmad, S. bin, & Poespowidjojo, D. A. L. (2022). Validation of the psychological safety, psychological empowerment, intrapreneurial behaviour and individual performance measurements. RAUSP Management Journal, 57(3), 219–234. https://doi.org/10.1108/RAUSP-11-2020-0252
Musadieq, M. Al, Nayati, H., & Tenggara, W. N. (2015). The Effect of Psychological Empowerment on Self-Efficacy, Burnout, Emotional Intelligence, Job Satisfaction , and Individual Performance ( An Empirical Study on Tour Guides in West Nusa Tenggara ). European Journal of Business and Management, 7(8), 139–149.
Nurshoimah, T., Nurweni, H., & Hartati, R. (2023). Pengaruh Work Life Balance, Work Overload, dan Burnout terhadap Kinerja Pegawai Dinas Kesehatan Kabupaten Kulon Progo. Jurnal Cakrawangsa Bisnis, 4(1), 27–40.
Nyoman, N., & Florenta, R. (2022). The Influence of Workload and Job Stress Against Burnout and Its Impact on Employee Performance of PT Bank BPD Bali Main Branch Denpasar. JUSTBEST: Journal of Sustainable Business and Management, 2(1), 35–43. https://globalresearcher.net/index.php/justbest/index
Ogbeibu, S., Jabbour, C. J. C., Gaskin, J., Senadjki, A., & Hughes, M. (2021). Leveraging STARA competencies and green creativity to boost green organisational innovative evidence: A praxis for sustainable development (pp. 2421–2440). wileyonlinelibrary.com. https://doi.org/DOI: 10.1002/bse.2754
Prawitasari, A., & Herfianti, M. (2020). Pengaruh Workload Terhadap Kinerja Dengan Dimediasi Stres Karyawan Ojk Regional Bengkulu. Creative Research Management Journal, 3(2), 1. https://doi.org/10.32663/crmj.v3i2.1384
Preston, A., Rew, L., & Young, C. C. (2023). A Systematic Scoping Review of Psychological Capital Related to Mental Health in Youth. He Journal of School Nursing, 39(1). https://doi.org/10.1177/10598405211060415
Pujianto, W. E., Purwono, R., & Lastuti, N. D. R. (2023). Organizational Change in Banking: Potential and Future Research Opportunities. RSF Conference Series: Business, Management and Social Sciences, 3(3), 453–466. https://doi.org/10.31098/bmss.v3i3.710
Putri, E. D. Y., & Pujianto, W. E. (2023). Pengaruh Beban Kerja Dan Stres Kerja Terhadap Turnover Intention Melalui Pay Grade Pada Karyawan Di Industri Kecil Sidoarjo. Jurnal Ilmiah Manajemen, Ekonomi Dan Bisnis, 2, 1–11. https://doi.org/https://doi.org/10.51903/jimeb.v2i2.598
Rama, R., Echdar, S., & Mustapa, Z. (2021). Pengaruh Karakteristik Individu, Beban Kerja, Dan Lingkungan Kerja Terhadap Kinerja Pada Inspektorat Kota Parepare. 10(4), 278–286.
Rehman, S. U., Qingren, C., Latif, Y., & Iqbal, P. (2017). Impact of psychological capital on occupational burnout and performance of faculty members International Journal of Educational Management Article information : October 2018. https://doi.org/10.1108/IJEM-01-2016-0011
Rubio-Valdehita, S., López-Núñez, M. I., López-Higes, R., & Díaz-Ramiro, E. M. (2017). Development of the CarMen-Q Questionnaire for mental workload assessment. Psicothema, 29(4), 570–576. https://doi.org/10.7334/psicothema2017.151
Spence Laschinger, H. K., & Fida, R. (2014). New nurses burnout and workplace wellbeing: The influence of authentic leadership and psychological capital. Burnout Research, 1(1), 19–28. https://doi.org/10.1016/j.burn.2014.03.002
Sundari, P. R. S., & Meria, L. (2022). Pengaruh Beban Kerja Melalui Burnout dan Kepuasan Kerja Terhadap Turnover Intention. ADI Bisnis Digital Interdisiplin Jurnal, 3(2), 14–29. https://doi.org/10.34306/abdi.v3i2.785
Widhianingtanti, L. T., & van Luijtelaar, G. (2022). The Maslach-Trisni Burnout Inventory: Adaptation for Indonesia. Jurnal Pengukuran Psikologi Dan Pendidikan Indonesia, 11(1), 1–21. https://doi.org/10.15408/jp3i.v11i1.24400
Wirastuti, S., Eryanto, H., Susono, J., Jakarta, U. N., Tinggi, S., Islam, A., Furqan, A., Islam, U., & Alauddin, N. (2020). The Effect of Work Load and Quality Work Life on the Performance of Police Members in Indonesian Police Headquarters Korlantas with Job Satisfaction as Intervening Variables. 3(3).
Zhou, J., Yang, Y., Qiu, X., Yang, X., Pan, H., Ban, B., Qiao, Z., Wang, L., & Wang, W. (2018). Serial multiple mediation of organizational commitment and job burnout in the relationship between psychological capital and anxiety in Chinese female nurses: A cross-sectional questionnaire survey. International Journal of Nursing Studies, 83, 75–82. https://doi.org/10.1016/j.ijnurstu.2018.03.016
Zincirli, M. (2021). A Hypothetical Model for the Relationship Between Teachers’ Job Satisfaction, Burnout and Perceptions of Individual Performance. International Online Journal of Education and Teaching (IOJET), 8(2), 1190–1205. https://eric.ed.gov/?q=teacher+job+satisfaction+emotional+tone&pr=on&ft=on&ff1=dtySince_2018&pg=2&id=EJ1294458
Afshar Jahanshahi, A., Maghsoudi, T., & Shafighi, N. (2021). Employees’ environmentally responsible behavior: the critical role of environmental justice perception. Sustainability: Science, Practice, and Policy, 17(1), 1–14. https://doi.org/10.1080/15487733.2020.1820701
Afwina, R. (2023). The Relationship of Workload with Burnout in Teachers. 7(1), 559–566.
An, M., Shin, E. S., Choi, M. Y., Lee, Y., Hwang, Y. Y., & Kim, M. (2020). Positive Psychological Capital Mediates the Association between Burnout and Nursing Performance Outcomes among Hospital Nurses. International Journal of Environmental Research and Public Health. https://doi.org/doi:10.3390/ijerph17165988
Anggraini, M. Z., & Idulfilastri, R. M. (2023). Peran Beban Kerja terhadap Burnout Pada Karyawan PT X. Journal on Education, 5(2), 5212–5218. https://doi.org/10.31004/joe.v5i2.1081
Anjum, S., & Shahzad, D. S. (2020). Moderating Role Of Psychological Capital In Reducing The Effect Of Burnout On Turnover Intentions Of Primary School Teachers. 19(3), 3770–3780. https://doi.org/10.17051/ilkonline.2020.03.735539
Azkiati Z, N. Z., Rahman, A. A., & Fahmi, I. (2019). Predict Burnout With Psychological Capital And Religious Coping. Psikis : Jurnal Psikologi Islami, 5(2), 140–145. https://doi.org/10.19109/psikis.v5i2.3300
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056
Bolelli, M., & Ekizler, H. (2022). The Influence of Psychological Capital on Burnout: Moderating Effect of Locus of Control. International Journal of Management Economics and Business, December. https://doi.org/10.17130/ijmeb.1025819
Bolino, M. C., & Turnley, W. H. (2005). The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. Journal of Applied Psychology, 90(4), 740–748. https://doi.org/10.1037/0021-9010.90.4.740
Chin, W. W. (1998). The Partial Least Squares Approach to Structural Equation Modeling. Hospitality and Leisure, January 1998, 295–336.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2000). A model of burnout and life satisfaction amongst nurses. Journal of Advanced Nursing, 32(2), 454–464. https://doi.org/10.1046/j.1365-2648.2000.01496.x
Dewi, R. S., & Riana, I. G. (2019). The Effect of Workload on Role Stress and Burnout. Journal of Multidisciplinary Academic, 3(3), 1–5.
Dudasova, L., Prochazka, J., Vaculik, M., & Lorenz, T. (2021). Measuring psychological capital: Revision of the Compound Psychological Capital Scale (CPC-12). PLoS ONE, 16(3 March). https://doi.org/10.1371/journal.pone.0247114
Ermalina, Hendriani, S., & Efni, Y. (2017). The mediating effect of work Enhusiasm on non financial compensation and style of leadership implementation to employee’s performance in PT. Instrucom, Riau, Indonesia. International Journal of Applied Business and Economic Research, 15(2), 1–11.
Hair, J. F., Risher, J. J., & Ringle, C. M. (2018). When to use and how to report the results of PLS-SEM. Journal European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Heritage Ijie, E., Zhen, M., & Korankye, B. (2021). Exploring the Impact of Workload on Employee Innovative Behavior in Nigerian Manufacturing Sector: the Role of Psychological Capital. International Journal of Advanced Engineering and Management Research, 6(01), 2021.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Lerner, D., De Vet, H. C. W., & Van Der Beek, A. J. (2016). Cross-cultural adaptation of the Individual Work Performance Questionnaire. Work, 53(3), 609–619. https://doi.org/10.3233/WOR-152237
López-Núñez, M. I., Rubio-Valdehita, S., Diaz-Ramiro, E. M., & Aparicio-García, M. E. (2020). Psychological capital, workload, and burnout: What’s new? The impact of personal accomplishment to promote sustainableworking conditions. Sustainability (Switzerland), 12(19), 1–13. https://doi.org/10.3390/su12198124
Lorenz, T., Hagitte, L., & Prasath, P. R. (2022). Validation of the revised Compound PsyCap Scale (CPC-12R) and its measurement invariance across the US and Germany. Frontiers in Psychology, 13(December). https://doi.org/10.3389/fpsyg.2022.1075031
Mahmoud, M. A., Ahmad, S. bin, & Poespowidjojo, D. A. L. (2022). Validation of the psychological safety, psychological empowerment, intrapreneurial behaviour and individual performance measurements. RAUSP Management Journal, 57(3), 219–234. https://doi.org/10.1108/RAUSP-11-2020-0252
Musadieq, M. Al, Nayati, H., & Tenggara, W. N. (2015). The Effect of Psychological Empowerment on Self-Efficacy, Burnout, Emotional Intelligence, Job Satisfaction , and Individual Performance ( An Empirical Study on Tour Guides in West Nusa Tenggara ). European Journal of Business and Management, 7(8), 139–149.
Nurshoimah, T., Nurweni, H., & Hartati, R. (2023). Pengaruh Work Life Balance, Work Overload, dan Burnout terhadap Kinerja Pegawai Dinas Kesehatan Kabupaten Kulon Progo. Jurnal Cakrawangsa Bisnis, 4(1), 27–40.
Nyoman, N., & Florenta, R. (2022). The Influence of Workload and Job Stress Against Burnout and Its Impact on Employee Performance of PT Bank BPD Bali Main Branch Denpasar. JUSTBEST: Journal of Sustainable Business and Management, 2(1), 35–43. https://globalresearcher.net/index.php/justbest/index
Ogbeibu, S., Jabbour, C. J. C., Gaskin, J., Senadjki, A., & Hughes, M. (2021). Leveraging STARA competencies and green creativity to boost green organisational innovative evidence: A praxis for sustainable development (pp. 2421–2440). wileyonlinelibrary.com. https://doi.org/DOI: 10.1002/bse.2754
Prawitasari, A., & Herfianti, M. (2020). Pengaruh Workload Terhadap Kinerja Dengan Dimediasi Stres Karyawan Ojk Regional Bengkulu. Creative Research Management Journal, 3(2), 1. https://doi.org/10.32663/crmj.v3i2.1384
Preston, A., Rew, L., & Young, C. C. (2023). A Systematic Scoping Review of Psychological Capital Related to Mental Health in Youth. He Journal of School Nursing, 39(1). https://doi.org/10.1177/10598405211060415
Pujianto, W. E., Purwono, R., & Lastuti, N. D. R. (2023). Organizational Change in Banking: Potential and Future Research Opportunities. RSF Conference Series: Business, Management and Social Sciences, 3(3), 453–466. https://doi.org/10.31098/bmss.v3i3.710
Putri, E. D. Y., & Pujianto, W. E. (2023). Pengaruh Beban Kerja Dan Stres Kerja Terhadap Turnover Intention Melalui Pay Grade Pada Karyawan Di Industri Kecil Sidoarjo. Jurnal Ilmiah Manajemen, Ekonomi Dan Bisnis, 2, 1–11. https://doi.org/https://doi.org/10.51903/jimeb.v2i2.598
Rama, R., Echdar, S., & Mustapa, Z. (2021). Pengaruh Karakteristik Individu, Beban Kerja, Dan Lingkungan Kerja Terhadap Kinerja Pada Inspektorat Kota Parepare. 10(4), 278–286.
Rehman, S. U., Qingren, C., Latif, Y., & Iqbal, P. (2017). Impact of psychological capital on occupational burnout and performance of faculty members International Journal of Educational Management Article information : October 2018. https://doi.org/10.1108/IJEM-01-2016-0011
Rubio-Valdehita, S., López-Núñez, M. I., López-Higes, R., & Díaz-Ramiro, E. M. (2017). Development of the CarMen-Q Questionnaire for mental workload assessment. Psicothema, 29(4), 570–576. https://doi.org/10.7334/psicothema2017.151
Spence Laschinger, H. K., & Fida, R. (2014). New nurses burnout and workplace wellbeing: The influence of authentic leadership and psychological capital. Burnout Research, 1(1), 19–28. https://doi.org/10.1016/j.burn.2014.03.002
Sundari, P. R. S., & Meria, L. (2022). Pengaruh Beban Kerja Melalui Burnout dan Kepuasan Kerja Terhadap Turnover Intention. ADI Bisnis Digital Interdisiplin Jurnal, 3(2), 14–29. https://doi.org/10.34306/abdi.v3i2.785
Widhianingtanti, L. T., & van Luijtelaar, G. (2022). The Maslach-Trisni Burnout Inventory: Adaptation for Indonesia. Jurnal Pengukuran Psikologi Dan Pendidikan Indonesia, 11(1), 1–21. https://doi.org/10.15408/jp3i.v11i1.24400
Wirastuti, S., Eryanto, H., Susono, J., Jakarta, U. N., Tinggi, S., Islam, A., Furqan, A., Islam, U., & Alauddin, N. (2020). The Effect of Work Load and Quality Work Life on the Performance of Police Members in Indonesian Police Headquarters Korlantas with Job Satisfaction as Intervening Variables. 3(3).
Zhou, J., Yang, Y., Qiu, X., Yang, X., Pan, H., Ban, B., Qiao, Z., Wang, L., & Wang, W. (2018). Serial multiple mediation of organizational commitment and job burnout in the relationship between psychological capital and anxiety in Chinese female nurses: A cross-sectional questionnaire survey. International Journal of Nursing Studies, 83, 75–82. https://doi.org/10.1016/j.ijnurstu.2018.03.016
Zincirli, M. (2021). A Hypothetical Model for the Relationship Between Teachers’ Job Satisfaction, Burnout and Perceptions of Individual Performance. International Online Journal of Education and Teaching (IOJET), 8(2), 1190–1205. https://eric.ed.gov/?q=teacher+job+satisfaction+emotional+tone&pr=on&ft=on&ff1=dtySince_2018&pg=2&id=EJ1294458
Published
2024-01-01
How to Cite
Paraswati, A., & Pujianto, W. (2024). Workload To Individual Performance: Mediation Effect Of Burnout And Moderation Effect Of Psychological Capital. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 7(1), 275-290. https://doi.org/https://doi.org/10.36778/jesya.v7i1.1469
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Articles
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