Peran Mediasi Burnout dalam Pengaruh Emotional Exhaustion dan Work Overload Terhadap Job Performance PNS Pemerintah Daerah Provinsi Bengkulu
The Mediating Role of Burnout in the Effect of Emotional Exhaustion and Work Overload on Job Performance of Civil Servants of the Bengkulu Provincial Government
Abstract
This study examines the role of Burnout in mediating the impact of Emotional Exhaustion and Work Overload on the Job Performance of Civil Servants in the Bengkulu Provincial Government. Using a survey of 120 civil servants and PLS-SEM analysis, it found a significant relationship between these factors. Burnout was identified as a mediator, linking stress and workload with reduced performance. The findings underscore the need for Burnout management strategies to enhance civil servants’ well-being and performance. The study validates the PLS-SEM method for understanding complex relationships in public sector work dynamics and offers insights for policy and intervention program development to improve welfare and performance.The research underscores the importance of understanding and managing Burnout among civil servants. It highlights how Emotional Exhaustion and Work Overload can significantly impact Job Performance, with Burnout serving as a critical link. The study’s findings are instrumental in shaping policies and intervention programs aimed at improving the welfare and performance of civil servants in the Bengkulu Provincial Government. By addressing Burnout, the government can enhance job satisfaction, reduce stress, and ultimately improve the quality of public services. The study also emphasizes the effectiveness of the PLS-SEM method in analyzing complex relationships within the dynamics of public sector work. This research contributes to the body of knowledge on public sector performance and provides a foundation for future studies in this area
Keywords:
Burnout, Job Performance, Work Overload, Emotional Exhaustion
References
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Bakker, A. B., Demerouti, E., de Boer, E., & Schaufeli, W. B. (2003). Job demand and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior, 62(2), 341–356. https://doi.org/10.1016/S0001-8791(02)00030-1
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43(1), 83–104. https://doi.org/10.1002/hrm.20004
Bakker, A. B., Schaufeli, W. B., Sixma, H. J., Bosveld, W., & Van Dierendonck, D. (2000). Patient demands, lack of reciprocity, and burnout: A five-year longitudinal study among general practitioners. Journal of Organizational Behavior, 21(4), 425–441. https://doi.org/10.1002/(sici)1099-1379(200006)21:4<425::aid-job21>3.0.co;2-%23
Brown, M., & Benson, J. (2005). Managing to overload? Work overload and performance appraisal processes. Group and Organization Management, 30(1), 99–124. https://doi.org/10.1177/1059601104269117
Collinearity, A. F., & Approach, A. (2015). Common Method Bias in PLS-SEM : 11(December), 1–10. https://doi.org/10.4018/ijec.2015100101
Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied Psychology, 88(1), 160–169. https://doi.org/10.1037/0021-9010.88.1.160
Damayanti, D., Rimadias, S., Haque, M. G., Sunarsi, D., Kosasih, & Kesumadewi, R. R. V. (2021). Peran Work Overload, Work Environment, Work Family Conflict & Work Stress Terhadap Job Performance (Studi Pada Petugas Penanganan Prasarana Dan Sarana Umum Jakarta). Jurnal Ilmiah Wahana Pendidikan, 7(3), 192–206. https://doi.org/10.5281/zenodo.5044930
Deligkaris, P., Panagopoulou, E., Montgomery, A. J., & Masoura, E. (2014). Job burnout and cognitive functioning: A systematic review. Work and Stress, 28(2), 107–123. https://doi.org/10.1080/02678373.2014.909545
Demerouti, E., Bakker, A. B., & Schaufeli, W. B. (2001). The Job Demands-Resources Model of Burnout. 86(3), 499–512. https://doi.org/10.1037//0021-9010.86.3.499
Gaines, J. (2014). Emotional in a Exhaustion. Management, 26(4), 567–586.
Gilboa, S., Shirom, A., Fried, Y., & Cooper, C. L. (2013). A meta-analysis of work demand stressors and job performance: Examining main and moderating effects. From Stress to Wellbeing Volume 1: The Theory and Research on Occupational Stress and Wellbeing, 188–230. https://doi.org/10.1057/9781137310651
Hair, J. F. H., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2018). The Results of PLS-SEM Article information. European Business Review, 31(1), 2–24.
Hair, Joe F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hair, Joseph Franklin, Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). https://doi.org/10.1007/978-3-030-80519-7
Hakanen, J. J., Perhoniemi, R., & Toppinen-tanner, S. (2008). Positive gain spirals at work : From job resources to work engagement , personal initiative and work-unit innovativeness. 73, 78–91. https://doi.org/10.1016/j.jvb.2008.01.003
Halbesleben, J. R. B., & Bowler, W. M. (2007). Emotional exhaustion and job performance: The mediating role of motivation. Journal of Applied Psychology, 92(1), 93–106. https://doi.org/10.1037/0021-9010.92.1.93
Hien, L. T. D., Huyen, K. N., & Hoang, T. H. L. (2023). Occupational Stress Affects Well-Being and Job Performance of Doctors: a Case Study in the Covid-19 Epidemic Context. Journal of Law and Sustainable Development, 11(4), 1–14. https://doi.org/10.55908/sdgs.v11i4.537
Hobfoll, S. E. (1989). Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44(3), 513–524. https://doi.org/10.1037/0003-066X.44.3.513
Indriyanto, D., & Solovida, G. T. (2020). PENGARUH BEBAN KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI MELALUI BURNOUT SEBAGAI VARIABEL INTERVENING (Studi Kasus Pada Pegawai KCP Bank BPD Jateng Di Kabupaten Pemalang). Magisma: Jurnal Ilmiah Ekonomi Dan Bisnis, 8(1), 66–72. https://doi.org/10.35829/magisma.v1i1.70
Islas-valle, R. M. (2019). Emotional exhaustion , burnout , and perceived stress in dental students. https://doi.org/10.1177/0300060519859145
Johari, R. J., Ridzoan, N. S., & Zarefar, A. (2019). The influence of work overload, time pressure and social influence pressure on auditors’ job performance. International Journal of Financial Research, 10(3), 88–106. https://doi.org/10.5430/ijfr.v10n3p88
Karatepe, O. M. (2013). The effects of work overload and work-family conflict on job embeddedness and job performance: The mediation of emotional exhaustion. International Journal of Contemporary Hospitality Management, 25(4), 614–634. https://doi.org/10.1108/09596111311322952
Karatepe, O. M., & Uludag, O. (2008). Role stress, burnout and their effects on frontline hotel employees’ job performance: Evidence from Northern Cyprus. International Journal of Tourism Research, 10(2), 111–126. https://doi.org/10.1002/jtr.645
Lachowicz, M. J., Preacher, K. J., & Kelley, K. (2018). A novel measure of effect size for mediation analysis. Psychological Methods, 23(2), 244–261. https://doi.org/10.1037/met0000165
Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81(2), 123–133. https://doi.org/10.1037//0021-9010.81.2.123
Leiter, M. P., & Maslach, C. (2003). Areas of Worklife: a Structured Approach To Organizational Predictors of Job Burnout. Research in Occupational Stress and Well Being, 3, 91–134. https://doi.org/10.1016/S1479-3555(03)03003-8
Mäkikangas, A., & Kinnunen, U. (2016). The person-oriented approach to burnout : A systematic review. Burnout Research, 3(1), 11–23. https://doi.org/10.1016/j.burn.2015.12.002
Maslach, C., & Leiter, M. P. (2016). Burnout. Stress: Concepts, Cognition, Emotion, and Behavior: Handbook of Stress, 351–357. https://doi.org/10.1016/B978-0-12-800951-2.00044-3
Maslach, Christina, & Jackson, S. E. (1981). The measurement of experienced burnout*. 2, 99–113.
Maslach, Christina, & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103–111. https://doi.org/10.1002/wps.20311
Maslach, Christina, Schaufeli, W. B., & Leiter, M. P. (2001a). Job Brunout. Annual Review of Psychology, 397–422.
Maslach, Christina, Schaufeli, W. B., & Leiter, M. P. (2001b). Ob urnout. 397–422.
Moore, J. E. (2000). One road to turnover: An examination of work exhaustion in technology professionals. MIS Quarterly: Management Information Systems, 24(1), 141–168. https://doi.org/10.2307/3250982
Müller, T., Schuberth, F., & Henseler, J. (2018). PLS path modeling – a confirmatory approach to study tourism technology and tourist behavior. Journal of Hospitality and Tourism Technology, 9(3), 249–266. https://doi.org/10.1108/JHTT-09-2017-0106
Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work-family conflict and family-work conflict scales. Journal of Applied Psychology, 81(4), 400–410. https://doi.org/10.1037/0021-9010.81.4.400
Ogbeibu, S., Jabbour, C. J. C., Gaskin, J., Senadjki, A., & Hughes, M. (2021). Leveraging STARA competencies and green creativity to boost green organisational innovative evidence: A praxis for sustainable development. Business Strategy and the Environment, 30(5), 2421–2440. https://doi.org/10.1002/bse.2754
Pelealu, D. R. (2023). The influence of work overload, person-job fit, and work engagement on employee performance through job stress as a variable intervening in automotive companies. Jurnal Mantik, 7(2), 2685–4236.
Roemer, E., Schuberth, F., & Henseler, J. (2021). HTMT2–an improved criterion for assessing discriminant validity in structural equation modeling. Industrial Management and Data Systems, 121(12), 2637–2650. https://doi.org/10.1108/IMDS-02-2021-0082
Sarstedt, M., Hair, J. F., Ringle, C. M., & Liengaard, B. D. (2022). Progress in partial least squares structural equation modeling use in marketing research in the last decade. (September 2021), 1035–1064. https://doi.org/10.1002/mar.21640
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. https://doi.org/10.1002/job.248
Schaufeli, W. B., & Taris, T. W. (2005). The conceptualization and measurement of burnout: Common ground and worlds apart. Work and Stress, 19(3), 256–262. https://doi.org/10.1080/02678370500385913
Schaufeli, W. B., Taris, T. W., & Van Rhenen, W. (2008). Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being? Applied Psychology, 57(2), 173–203. https://doi.org/10.1111/j.1464-0597.2007.00285.x
Schuberth, F., Rademaker, M. E., & Henseler, J. (2023). Assessing the overall fit of composite models estimated by partial least squares path modeling. European Journal of Marketing, 57(6), 1678–1702. https://doi.org/10.1108/EJM-08-2020-0586
Swider, B. W., & Zimmerman, R. D. (2010). Born to burnout: A meta-analytic path model of personality, job burnout, and work outcomes. Journal of Vocational Behavior, 76(3), 487–506. https://doi.org/10.1016/j.jvb.2010.01.003
Syahruddin, S., Yaakob, M. F. M., Rasyad, A., Widodo, A. W., Sukendro, S., Suwardi, S., … Syam, A. (2021). Students’ acceptance to distance learning during Covid-19: the role of geographical areas among Indonesian sports science students. Heliyon, 7(9), e08043. https://doi.org/10.1016/j.heliyon.2021.e08043
Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301–328. https://doi.org/10.2753/MIS0742-1222240109
Taris, T. W. (2006). Is there a relationship between burnout and objective performance? A critical review of 16 studies. Work and Stress, 20(4), 316–334. https://doi.org/10.1080/02678370601065893
Widiantini, W., Biostatistik, D., Kesehatan, F., Universitas, M., Data, P., Jenderal, S., … Indonesia, R. (2013). Determinan Stres pada Pegawai Kementerian Kesehatan Indonesia Determinants of Stress among Civil Servants at Health Ministry of Indonesia.
Wright , Hobfoll, T. S. (2004). psych well-being in COR theory and research. Journal of Business and Management, Vol. 9, p. 389.
Wright, T. A., & Bonett, D. G. (1997). The contribution of burnout to work performance. Journal of Organizational Behavior, 18(5), 491–499. https://doi.org/10.1002/(sici)1099-1379(199709)18:5<491::aid-job804>3.0.co;2-i
Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83(3), 486–493. https://doi.org/10.1037/0021-9010.83.3.486
Akbar, S. (2018). Analisa faktor-faktor yang mempengaruhi kerja. Jiaganis, 3(2), 1–17. Retrieved from http://jurnal.stiaindragiri.ac.id/site/index.php/jiaganis/article/view/52/43
Ángeles López-Cabarcos, M., Vázquez-Rodríguez, P., & Quiñoá-Piñeiro, L. M. (2022). An approach to employees’ job performance through work environmental variables and leadership behaviours. Journal of Business Research, 140, 361–369. https://doi.org/10.1016/j.jbusres.2021.11.006
Bakker, A. B., Demerouti, E., de Boer, E., & Schaufeli, W. B. (2003). Job demand and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior, 62(2), 341–356. https://doi.org/10.1016/S0001-8791(02)00030-1
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43(1), 83–104. https://doi.org/10.1002/hrm.20004
Bakker, A. B., Schaufeli, W. B., Sixma, H. J., Bosveld, W., & Van Dierendonck, D. (2000). Patient demands, lack of reciprocity, and burnout: A five-year longitudinal study among general practitioners. Journal of Organizational Behavior, 21(4), 425–441. https://doi.org/10.1002/(sici)1099-1379(200006)21:4<425::aid-job21>3.0.co;2-%23
Brown, M., & Benson, J. (2005). Managing to overload? Work overload and performance appraisal processes. Group and Organization Management, 30(1), 99–124. https://doi.org/10.1177/1059601104269117
Collinearity, A. F., & Approach, A. (2015). Common Method Bias in PLS-SEM : 11(December), 1–10. https://doi.org/10.4018/ijec.2015100101
Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied Psychology, 88(1), 160–169. https://doi.org/10.1037/0021-9010.88.1.160
Damayanti, D., Rimadias, S., Haque, M. G., Sunarsi, D., Kosasih, & Kesumadewi, R. R. V. (2021). Peran Work Overload, Work Environment, Work Family Conflict & Work Stress Terhadap Job Performance (Studi Pada Petugas Penanganan Prasarana Dan Sarana Umum Jakarta). Jurnal Ilmiah Wahana Pendidikan, 7(3), 192–206. https://doi.org/10.5281/zenodo.5044930
Deligkaris, P., Panagopoulou, E., Montgomery, A. J., & Masoura, E. (2014). Job burnout and cognitive functioning: A systematic review. Work and Stress, 28(2), 107–123. https://doi.org/10.1080/02678373.2014.909545
Demerouti, E., Bakker, A. B., & Schaufeli, W. B. (2001). The Job Demands-Resources Model of Burnout. 86(3), 499–512. https://doi.org/10.1037//0021-9010.86.3.499
Gaines, J. (2014). Emotional in a Exhaustion. Management, 26(4), 567–586.
Gilboa, S., Shirom, A., Fried, Y., & Cooper, C. L. (2013). A meta-analysis of work demand stressors and job performance: Examining main and moderating effects. From Stress to Wellbeing Volume 1: The Theory and Research on Occupational Stress and Wellbeing, 188–230. https://doi.org/10.1057/9781137310651
Hair, J. F. H., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2018). The Results of PLS-SEM Article information. European Business Review, 31(1), 2–24.
Hair, Joe F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hair, Joseph Franklin, Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). https://doi.org/10.1007/978-3-030-80519-7
Hakanen, J. J., Perhoniemi, R., & Toppinen-tanner, S. (2008). Positive gain spirals at work : From job resources to work engagement , personal initiative and work-unit innovativeness. 73, 78–91. https://doi.org/10.1016/j.jvb.2008.01.003
Halbesleben, J. R. B., & Bowler, W. M. (2007). Emotional exhaustion and job performance: The mediating role of motivation. Journal of Applied Psychology, 92(1), 93–106. https://doi.org/10.1037/0021-9010.92.1.93
Hien, L. T. D., Huyen, K. N., & Hoang, T. H. L. (2023). Occupational Stress Affects Well-Being and Job Performance of Doctors: a Case Study in the Covid-19 Epidemic Context. Journal of Law and Sustainable Development, 11(4), 1–14. https://doi.org/10.55908/sdgs.v11i4.537
Hobfoll, S. E. (1989). Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44(3), 513–524. https://doi.org/10.1037/0003-066X.44.3.513
Indriyanto, D., & Solovida, G. T. (2020). PENGARUH BEBAN KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI MELALUI BURNOUT SEBAGAI VARIABEL INTERVENING (Studi Kasus Pada Pegawai KCP Bank BPD Jateng Di Kabupaten Pemalang). Magisma: Jurnal Ilmiah Ekonomi Dan Bisnis, 8(1), 66–72. https://doi.org/10.35829/magisma.v1i1.70
Islas-valle, R. M. (2019). Emotional exhaustion , burnout , and perceived stress in dental students. https://doi.org/10.1177/0300060519859145
Johari, R. J., Ridzoan, N. S., & Zarefar, A. (2019). The influence of work overload, time pressure and social influence pressure on auditors’ job performance. International Journal of Financial Research, 10(3), 88–106. https://doi.org/10.5430/ijfr.v10n3p88
Karatepe, O. M. (2013). The effects of work overload and work-family conflict on job embeddedness and job performance: The mediation of emotional exhaustion. International Journal of Contemporary Hospitality Management, 25(4), 614–634. https://doi.org/10.1108/09596111311322952
Karatepe, O. M., & Uludag, O. (2008). Role stress, burnout and their effects on frontline hotel employees’ job performance: Evidence from Northern Cyprus. International Journal of Tourism Research, 10(2), 111–126. https://doi.org/10.1002/jtr.645
Lachowicz, M. J., Preacher, K. J., & Kelley, K. (2018). A novel measure of effect size for mediation analysis. Psychological Methods, 23(2), 244–261. https://doi.org/10.1037/met0000165
Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81(2), 123–133. https://doi.org/10.1037//0021-9010.81.2.123
Leiter, M. P., & Maslach, C. (2003). Areas of Worklife: a Structured Approach To Organizational Predictors of Job Burnout. Research in Occupational Stress and Well Being, 3, 91–134. https://doi.org/10.1016/S1479-3555(03)03003-8
Mäkikangas, A., & Kinnunen, U. (2016). The person-oriented approach to burnout : A systematic review. Burnout Research, 3(1), 11–23. https://doi.org/10.1016/j.burn.2015.12.002
Maslach, C., & Leiter, M. P. (2016). Burnout. Stress: Concepts, Cognition, Emotion, and Behavior: Handbook of Stress, 351–357. https://doi.org/10.1016/B978-0-12-800951-2.00044-3
Maslach, Christina, & Jackson, S. E. (1981). The measurement of experienced burnout*. 2, 99–113.
Maslach, Christina, & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103–111. https://doi.org/10.1002/wps.20311
Maslach, Christina, Schaufeli, W. B., & Leiter, M. P. (2001a). Job Brunout. Annual Review of Psychology, 397–422.
Maslach, Christina, Schaufeli, W. B., & Leiter, M. P. (2001b). Ob urnout. 397–422.
Moore, J. E. (2000). One road to turnover: An examination of work exhaustion in technology professionals. MIS Quarterly: Management Information Systems, 24(1), 141–168. https://doi.org/10.2307/3250982
Müller, T., Schuberth, F., & Henseler, J. (2018). PLS path modeling – a confirmatory approach to study tourism technology and tourist behavior. Journal of Hospitality and Tourism Technology, 9(3), 249–266. https://doi.org/10.1108/JHTT-09-2017-0106
Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work-family conflict and family-work conflict scales. Journal of Applied Psychology, 81(4), 400–410. https://doi.org/10.1037/0021-9010.81.4.400
Ogbeibu, S., Jabbour, C. J. C., Gaskin, J., Senadjki, A., & Hughes, M. (2021). Leveraging STARA competencies and green creativity to boost green organisational innovative evidence: A praxis for sustainable development. Business Strategy and the Environment, 30(5), 2421–2440. https://doi.org/10.1002/bse.2754
Pelealu, D. R. (2023). The influence of work overload, person-job fit, and work engagement on employee performance through job stress as a variable intervening in automotive companies. Jurnal Mantik, 7(2), 2685–4236.
Roemer, E., Schuberth, F., & Henseler, J. (2021). HTMT2–an improved criterion for assessing discriminant validity in structural equation modeling. Industrial Management and Data Systems, 121(12), 2637–2650. https://doi.org/10.1108/IMDS-02-2021-0082
Sarstedt, M., Hair, J. F., Ringle, C. M., & Liengaard, B. D. (2022). Progress in partial least squares structural equation modeling use in marketing research in the last decade. (September 2021), 1035–1064. https://doi.org/10.1002/mar.21640
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. https://doi.org/10.1002/job.248
Schaufeli, W. B., & Taris, T. W. (2005). The conceptualization and measurement of burnout: Common ground and worlds apart. Work and Stress, 19(3), 256–262. https://doi.org/10.1080/02678370500385913
Schaufeli, W. B., Taris, T. W., & Van Rhenen, W. (2008). Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being? Applied Psychology, 57(2), 173–203. https://doi.org/10.1111/j.1464-0597.2007.00285.x
Schuberth, F., Rademaker, M. E., & Henseler, J. (2023). Assessing the overall fit of composite models estimated by partial least squares path modeling. European Journal of Marketing, 57(6), 1678–1702. https://doi.org/10.1108/EJM-08-2020-0586
Swider, B. W., & Zimmerman, R. D. (2010). Born to burnout: A meta-analytic path model of personality, job burnout, and work outcomes. Journal of Vocational Behavior, 76(3), 487–506. https://doi.org/10.1016/j.jvb.2010.01.003
Syahruddin, S., Yaakob, M. F. M., Rasyad, A., Widodo, A. W., Sukendro, S., Suwardi, S., … Syam, A. (2021). Students’ acceptance to distance learning during Covid-19: the role of geographical areas among Indonesian sports science students. Heliyon, 7(9), e08043. https://doi.org/10.1016/j.heliyon.2021.e08043
Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301–328. https://doi.org/10.2753/MIS0742-1222240109
Taris, T. W. (2006). Is there a relationship between burnout and objective performance? A critical review of 16 studies. Work and Stress, 20(4), 316–334. https://doi.org/10.1080/02678370601065893
Widiantini, W., Biostatistik, D., Kesehatan, F., Universitas, M., Data, P., Jenderal, S., … Indonesia, R. (2013). Determinan Stres pada Pegawai Kementerian Kesehatan Indonesia Determinants of Stress among Civil Servants at Health Ministry of Indonesia.
Wright , Hobfoll, T. S. (2004). psych well-being in COR theory and research. Journal of Business and Management, Vol. 9, p. 389.
Wright, T. A., & Bonett, D. G. (1997). The contribution of burnout to work performance. Journal of Organizational Behavior, 18(5), 491–499. https://doi.org/10.1002/(sici)1099-1379(199709)18:5<491::aid-job804>3.0.co;2-i
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Published
2024-01-01
How to Cite
Rambe, H., & Pareke, F. (2024). Peran Mediasi Burnout dalam Pengaruh Emotional Exhaustion dan Work Overload Terhadap Job Performance PNS Pemerintah Daerah Provinsi Bengkulu. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 7(1), 814-829. https://doi.org/https://doi.org/10.36778/jesya.v7i1.1483
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Articles
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