Peran Mediasi Emotional Intelligence Dalam Pengaruh Spiritual Leadership Terhadap Contextual Performance ( Studi Kasus Pada Karyawan Rumah Sakit Di Kota Bengkulu )
From Spiritual Leadership to Contextual Performance: Testing the Mediation of Emotional Intelligence
Abstract
Di dalam era globalisasi ini, lingkungan kerja, institusi dan organisasi menghadapi berbagai perubahan kompleks dan dinamis.Pada khususnya, sektor pelayanan kesehatan, seperti klinik dan rumah sakit, menjadi lingkungan yang memerlukan adaptasi cepat terhadap perkembangan ilmu pengetahuan dan teknologi, serta tuntutan kebutuhan masyarakat yang semakin kompleks.Teknik pengumpulan data melibatkan distribusi kuesioner secara online, menciptakan keterlibatan karyawan dalam menyampaikan tanggapan mereka terhadap pertanyaan-pertanyaan terkait dengan aspek-aspek tertentu yang menjadi fokus penelitian. Kuesioner dirancang secara teliti untuk mencakup berbagai dimensi yang relevan dengan tujuan penelitian ini. PLS merupakan metode analisis yang powerfull karena tidak didasarkan atas banyak asumsi, Keunggulan dari metode PLS ini adalah data tidak harus berdistribusi normal multivariat, ukuran sampel tidak harus besar, dan PLS tidak saja bisa digunakan untuk mengkonfirmasi teori, tetapi dapat juga digunakan untuk menjelaskan ada atau tidaknya hubungan antar variabel laten. Penelitian ini memberikan kontribusi penting untuk memahami bagaimana aspek-aspek kunci kepemimpinan, seperti Spiritual Leadership, dapat membentuk dan meningkatkan kinerja kontekstual karyawan di lingkungan rumah sakit
Keywords:
Spiritual Leadership,Emotional Intelligence, and Contextual Performance
References
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Ahad, R., Mustafa, M. Z., Mohamad, S., Abdullah, N. H. S., & Nordin, M. N. (2021). Work attitude, organizational commitment and emotional intelligence of Malaysian vocational college teachers. Journal of Technical Education and Training, 13(1), 15–21. https://doi.org/10.30880/jtet.2021.13.01.002
Alfarajat, H. S., & Emeagwali, O. L. (2021). Antecedents of Service Innovative Behavior : The Role of Spiritual Leadership and Workplace Spirituality. 54(4). https://doi.org/10.2478/orga-2021-0022
Ali, A. A. A., Alzoraiki, M., Almaamari, Q., & Al-Shaibah, M. (2022). Enhancing Contextual Performance through Islamic Work Ethics with Mediating role of Normative Commitment. International Journal of Intellectual Human Resource Management (IJIHRM), 03(02), 52–59. https://doi.org/10.46988/ijihrm.03.02.2022.007
Ali, M., & Usman, M. (2022). Undermining alienative commitment through spiritual leadership : a moderated mediation model of social capital and political skill. 29(4), 263–279. https://doi.org/10.1108/JABES-09-2021-0155
Ariani, D. W. (2010). Hubungan Kinerja Tugas Dan Kinerja Kontekstual Dengan. Jurnal Kinerja, 14(2), 165–181.
Awan, S. H., Habib, N., & Akhtar, C. S. (2020). Effectiveness of Performance Management System for Employee Performance Through Engagement. https://doi.org/10.1177/2158244020969383
Bozionelos, N., & Singh, S. K. (2017). The relationship of emotional intelligence with task and contextual performance: More than it meets the linear eye. Personality and Individual Differences, 116, 206–211. https://doi.org/10.1016/j.paid.2017.04.059
Chiu, Y. W., Amin, M. W., Li, S. T., & Ali, M. (2023). Spiritual leadership influence on employee creative service performance: a moderated mediation analysis. BMC Psychology, 11(1), 1–13. https://doi.org/10.1186/s40359-023-01294-0
Coronado-Maldonado, I., & Benítez-Márquez, M. D. (2023). Emotional intelligence, leadership, and work teams: A hybrid literature review. Heliyon, 9(10). https://doi.org/10.1016/j.heliyon.2023.e20356
Davies, K. A., Lane, A. M., Devonport, T. J., & Scott, J. A. (2010). Validity and Reliability of a Brief Emotional Intelligence Scale (BEIS-10). Journal of Individual Differences, 31(4), 198–208. https://doi.org/10.1027/1614-0001/a000028
Drigas, A., & Papoutsi, C. (2020). The Need for Emotional Intelligence Training Education in Critical and Stressful Situations: The Case of Covid-19. International Journal of Recent Contributions from Engineering, Science & IT (IJES), 8(3), 20. https://doi.org/10.3991/ijes.v8i3.17235
Elfenbein, H. A., & MacCann, C. (2017). A closer look at ability emotional intelligence (EI): What are its component parts, and how do they relate to each other? Social and Personality Psychology Compass, 11(7). https://doi.org/10.1111/spc3.12324
Fardilla, F., & Murkhana. (2018). Pengaruh Pemberdayaan Karyawan Terhadap Motivasi Berprestasi dan Kinerja Kontekstual Pada Karyawan PT. Bank Syariah Mandiri. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 3(3), 1–9.
Goleman, D., & Boyatzis, R. (2017). Emotional intelligence has 12 elements. Which do you need to work on. Harvard Business Review, 84, 1–5.
Herlina, M. G., Handranata, Y. W., & Rivaldo. (2023). A Groundwork on Sustainability Leadership with The Rasch Model Approach and Structural Equation Modelling Analysis: Indonesian Employees View. E3S Web of Conferences, 426. https://doi.org/10.1051/e3sconf/202342602015
Hjalmarsson, A. K. V. (2022). Relationship between emotional intelligence , personality , and self-perceived individual work performance : A cross-sectional study on the Swedish version of TEIQue-SF. 2558–2573.
Indrawati, A. D. (n.d.). DAN KEPUASAN PELANGGAN PADA RUMAH SAKIT SWASTA. 135–142.
Ingusci, E., Spagnoli, P., Zito, M., Colombo, L., & Cortese, C. G. (n.d.). Seeking Challenges , Individual Adaptability and Career Growth in the Relationship between Workload and Contextual Performance : A Two-Wave Study.
Juharyanto, Arifin, I., Sultoni, & Adha, M. A. (2021). Dominance one-roof schools principal excellent leadership in the digital age in Indonesia. Eurasian Journal of Educational Research, 2021(93), 199–218. https://doi.org/10.14689/ejer.2021.93.10
Kakiay, A. N. (2017). Pengaruh Kepemimpinan Spiritual Dan Kepuasan Kerja Terhadap Kinerja Guru the Influence of Spiritual Leadership and Job Satisfaction on Teacher Performance. Jurnal Psikologi, 10(100), 148–151.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., van Buuren, S., van der Beek, A. J., & de Vet, H. C. W. (2014). Improving the Individual Work Performance Questionnaire using Rasch analysis. Journal of Applied Measurement, 15(2), 160–175. https://doi.org/10.1136/oemed-2013-101717.51
Kotsou, I., Mikolajczak, M., Heeren, A., Grégoire, J., & Leys, C. (2019). Improving Emotional Intelligence: A Systematic Review of Existing Work and Future Challenges. Emotion Review, 11(2), 151–165. https://doi.org/10.1177/1754073917735902
Li, J., Ju, S. Y., Kong, L. K., & Jiang, N. (2023). A Study on the Mechanism of Spiritual Leadership on Burnout of Elementary and Secondary School Teachers: The Mediating Role of Career Calling and Emotional Intelligence. Sustainability (Switzerland), 15(12). https://doi.org/10.3390/su15129343
Licata, F., Maruca, R., Citrino, E. A., & Bianco, A. (2023). Building a healthy lifestyle: the role of emotional intelligence among Italian university students. Scientific Reports, 13(1), 1–10. https://doi.org/10.1038/s41598-023-44141-3
Lievens, F. R. O., & Chan, D. (2017). Institutional Knowledge at Singapore Management University Practical Intelligence , Emotional Intelligence , and Social Intelligence. Singapore Management University, 342–364.
Maryati, T., & Juni, R. (2019). The Effect of Spiritual Leadership and Organizational Culture on Employee Performance : The Mediating Role of Job Satisfaction. 9(3), 130–143.
Mayer, J. D., Salovey, P., & Caruso, D. (2012). Models of Emotional Intelligence. Handbook of Intelligence, January 2005, 396–420. https://doi.org/10.1017/cbo9780511807947.019
Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 90(2), 177–202. https://doi.org/10.1111/joop.12167
Mon-l, D., De, A., Riaza, R., Gal, H., & Roman, I. R. (2020). The Impact of Covid-19 and the E ff ect of Psychological Factors on Training Conditions of Handball Players. 1–14.
Muhibbin, A., Patmisari, P., Naidu, N. B. M., Prasetiyo, W. H., & Hidayat, M. L. (2023). An analysis of factors affecting student wellbeing: Emotional intelligence, family and school environment. International Journal of Evaluation and Research in Education, 12(4), 1954–1963. https://doi.org/10.11591/ijere.v12i4.25670
No, I. V., & Nasution, M. I. (2019). Research in Business and Social Science The strategy of Spiritual Leadership : The Role of Organizational Commitment at Private Universities. 8(1), 64–72.
Oh, J., & Wang, J. (2020). Spiritual leadership: Current status and Agenda for future research and practice. Journal of Management, Spirituality and Religion, 17(3), 223–248. https://doi.org/10.1080/14766086.2020.1728568
Padilla, A. M., Aguilar-parra, J. M., & Rocamora, P. (n.d.). The Influence of Emotional Intelligence on Resilience , Test Anxiety , Academic Stress and the Mediterranean Diet . A Study with University Students.
Pangestika, E. R. (2018). Enhancing Employees Performance Through a Work Ethic With Islamic Spiritual Leadership Based, Human Relation, Organizational Support, Workplace Spirituality, and Organizational Commitment. International Journal of Islamic Business Ethics, 3(2), 505. https://doi.org/10.30659/ijibe.3.2.505-515
Prado-gasc, V. (2020). E ff ect of Emotional Intelligence and Psychosocial Risks on Burnout , Job Satisfaction , and Nurses ’ Health during the COVID-19 Pandemic.
Ratnasari, S. L., Supardi, S., & Nasrul, H. W. (2020). Kecerdasan Intelektual, Kecerdasan Emosional, Kecerdasan Spiritual, Dan Kecerdasan Linguistik Terhadap Kinerja Karyawan. Journal of Applied Business Administration, 4(2), 98–107. https://doi.org/10.30871/jaba.v4i2.1981
Roux, C., & Africa, S. (2011). Revisiting the emotional intelligence and transformational leadership debate : ( How ) does emotional intelligence matter to effective leadership ? 1–13.
Samul, J. (2020). Spiritual Leadership : Meaning in the Sustainable Workplace.
Sanchez-gomez, M., & Breso, E. (2020). In Pursuit of Work Performance : Testing the Contribution of Emotional Intelligence and Burnout.
Sapta, I. K. S., Rustiarini, N. W., Agung, I. G., & Teja, E. (2021). Cogent Business & Management Spiritual leadership and organizational commitment : The mediation role of workplace spirituality Spiritual leadership and organizational commitment : The mediation role of workplace spirituality. Cogent Business & Management, 8(1). https://doi.org/10.1080/23311975.2021.1966865
Sunhaji, Qohin, A., & Wihuda, F. (2023). Does Spiritual Leadership Influence Hotel Employees’ Voluntary Eco-Friendly Behavior? The Role of Harmonious Green Passion and Nature Connectedness. Organizacija, 56(2), 155–170. https://doi.org/10.2478/orga-2023-0011
Usman, M., Ali, M., Ogbonnaya, C., & Babalola, M. T. (2021). Fueling the intrapreneurial spirit: A closer look at how spiritual leadership motivates employee intrapreneurial behaviors. Tourism Management, 83(September 2020), 104227. https://doi.org/10.1016/j.tourman.2020.104227
Wang, M., Guo, T., Ni, Y., Shang, S., & Tang, Z. (2019). The effect of spiritual leadership on employee effectiveness: An intrinsic motivation perspective. Frontiers in Psychology, 9(JAN), 1–11. https://doi.org/10.3389/fpsyg.2018.02627
Wu, W., & Lee, Y. (2020). How Spiritual Leadership Boosts Nurses ’ Work Engagement : The Mediating Roles of Calling and Psychological Capital.
Zoghbi-Manrique-de-Lara, P., & Ting-Ding, J. M. (2017). Task and contextual performance as reactions of hotel staff to labor outsourcing: The role of procedural justice. Journal of Hospitality and Tourism Management, 33(December 2017), 51–61. https://doi.org/10.1016/j.jhtm.2017.09.007
Ahad, R., Mustafa, M. Z., Mohamad, S., Abdullah, N. H. S., & Nordin, M. N. (2021). Work attitude, organizational commitment and emotional intelligence of Malaysian vocational college teachers. Journal of Technical Education and Training, 13(1), 15–21. https://doi.org/10.30880/jtet.2021.13.01.002
Alfarajat, H. S., & Emeagwali, O. L. (2021). Antecedents of Service Innovative Behavior : The Role of Spiritual Leadership and Workplace Spirituality. 54(4). https://doi.org/10.2478/orga-2021-0022
Ali, A. A. A., Alzoraiki, M., Almaamari, Q., & Al-Shaibah, M. (2022). Enhancing Contextual Performance through Islamic Work Ethics with Mediating role of Normative Commitment. International Journal of Intellectual Human Resource Management (IJIHRM), 03(02), 52–59. https://doi.org/10.46988/ijihrm.03.02.2022.007
Ali, M., & Usman, M. (2022). Undermining alienative commitment through spiritual leadership : a moderated mediation model of social capital and political skill. 29(4), 263–279. https://doi.org/10.1108/JABES-09-2021-0155
Ariani, D. W. (2010). Hubungan Kinerja Tugas Dan Kinerja Kontekstual Dengan. Jurnal Kinerja, 14(2), 165–181.
Awan, S. H., Habib, N., & Akhtar, C. S. (2020). Effectiveness of Performance Management System for Employee Performance Through Engagement. https://doi.org/10.1177/2158244020969383
Bozionelos, N., & Singh, S. K. (2017). The relationship of emotional intelligence with task and contextual performance: More than it meets the linear eye. Personality and Individual Differences, 116, 206–211. https://doi.org/10.1016/j.paid.2017.04.059
Chiu, Y. W., Amin, M. W., Li, S. T., & Ali, M. (2023). Spiritual leadership influence on employee creative service performance: a moderated mediation analysis. BMC Psychology, 11(1), 1–13. https://doi.org/10.1186/s40359-023-01294-0
Coronado-Maldonado, I., & Benítez-Márquez, M. D. (2023). Emotional intelligence, leadership, and work teams: A hybrid literature review. Heliyon, 9(10). https://doi.org/10.1016/j.heliyon.2023.e20356
Davies, K. A., Lane, A. M., Devonport, T. J., & Scott, J. A. (2010). Validity and Reliability of a Brief Emotional Intelligence Scale (BEIS-10). Journal of Individual Differences, 31(4), 198–208. https://doi.org/10.1027/1614-0001/a000028
Drigas, A., & Papoutsi, C. (2020). The Need for Emotional Intelligence Training Education in Critical and Stressful Situations: The Case of Covid-19. International Journal of Recent Contributions from Engineering, Science & IT (IJES), 8(3), 20. https://doi.org/10.3991/ijes.v8i3.17235
Elfenbein, H. A., & MacCann, C. (2017). A closer look at ability emotional intelligence (EI): What are its component parts, and how do they relate to each other? Social and Personality Psychology Compass, 11(7). https://doi.org/10.1111/spc3.12324
Fardilla, F., & Murkhana. (2018). Pengaruh Pemberdayaan Karyawan Terhadap Motivasi Berprestasi dan Kinerja Kontekstual Pada Karyawan PT. Bank Syariah Mandiri. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 3(3), 1–9.
Goleman, D., & Boyatzis, R. (2017). Emotional intelligence has 12 elements. Which do you need to work on. Harvard Business Review, 84, 1–5.
Herlina, M. G., Handranata, Y. W., & Rivaldo. (2023). A Groundwork on Sustainability Leadership with The Rasch Model Approach and Structural Equation Modelling Analysis: Indonesian Employees View. E3S Web of Conferences, 426. https://doi.org/10.1051/e3sconf/202342602015
Hjalmarsson, A. K. V. (2022). Relationship between emotional intelligence , personality , and self-perceived individual work performance : A cross-sectional study on the Swedish version of TEIQue-SF. 2558–2573.
Indrawati, A. D. (n.d.). DAN KEPUASAN PELANGGAN PADA RUMAH SAKIT SWASTA. 135–142.
Ingusci, E., Spagnoli, P., Zito, M., Colombo, L., & Cortese, C. G. (n.d.). Seeking Challenges , Individual Adaptability and Career Growth in the Relationship between Workload and Contextual Performance : A Two-Wave Study.
Juharyanto, Arifin, I., Sultoni, & Adha, M. A. (2021). Dominance one-roof schools principal excellent leadership in the digital age in Indonesia. Eurasian Journal of Educational Research, 2021(93), 199–218. https://doi.org/10.14689/ejer.2021.93.10
Kakiay, A. N. (2017). Pengaruh Kepemimpinan Spiritual Dan Kepuasan Kerja Terhadap Kinerja Guru the Influence of Spiritual Leadership and Job Satisfaction on Teacher Performance. Jurnal Psikologi, 10(100), 148–151.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., van Buuren, S., van der Beek, A. J., & de Vet, H. C. W. (2014). Improving the Individual Work Performance Questionnaire using Rasch analysis. Journal of Applied Measurement, 15(2), 160–175. https://doi.org/10.1136/oemed-2013-101717.51
Kotsou, I., Mikolajczak, M., Heeren, A., Grégoire, J., & Leys, C. (2019). Improving Emotional Intelligence: A Systematic Review of Existing Work and Future Challenges. Emotion Review, 11(2), 151–165. https://doi.org/10.1177/1754073917735902
Li, J., Ju, S. Y., Kong, L. K., & Jiang, N. (2023). A Study on the Mechanism of Spiritual Leadership on Burnout of Elementary and Secondary School Teachers: The Mediating Role of Career Calling and Emotional Intelligence. Sustainability (Switzerland), 15(12). https://doi.org/10.3390/su15129343
Licata, F., Maruca, R., Citrino, E. A., & Bianco, A. (2023). Building a healthy lifestyle: the role of emotional intelligence among Italian university students. Scientific Reports, 13(1), 1–10. https://doi.org/10.1038/s41598-023-44141-3
Lievens, F. R. O., & Chan, D. (2017). Institutional Knowledge at Singapore Management University Practical Intelligence , Emotional Intelligence , and Social Intelligence. Singapore Management University, 342–364.
Maryati, T., & Juni, R. (2019). The Effect of Spiritual Leadership and Organizational Culture on Employee Performance : The Mediating Role of Job Satisfaction. 9(3), 130–143.
Mayer, J. D., Salovey, P., & Caruso, D. (2012). Models of Emotional Intelligence. Handbook of Intelligence, January 2005, 396–420. https://doi.org/10.1017/cbo9780511807947.019
Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 90(2), 177–202. https://doi.org/10.1111/joop.12167
Mon-l, D., De, A., Riaza, R., Gal, H., & Roman, I. R. (2020). The Impact of Covid-19 and the E ff ect of Psychological Factors on Training Conditions of Handball Players. 1–14.
Muhibbin, A., Patmisari, P., Naidu, N. B. M., Prasetiyo, W. H., & Hidayat, M. L. (2023). An analysis of factors affecting student wellbeing: Emotional intelligence, family and school environment. International Journal of Evaluation and Research in Education, 12(4), 1954–1963. https://doi.org/10.11591/ijere.v12i4.25670
No, I. V., & Nasution, M. I. (2019). Research in Business and Social Science The strategy of Spiritual Leadership : The Role of Organizational Commitment at Private Universities. 8(1), 64–72.
Oh, J., & Wang, J. (2020). Spiritual leadership: Current status and Agenda for future research and practice. Journal of Management, Spirituality and Religion, 17(3), 223–248. https://doi.org/10.1080/14766086.2020.1728568
Padilla, A. M., Aguilar-parra, J. M., & Rocamora, P. (n.d.). The Influence of Emotional Intelligence on Resilience , Test Anxiety , Academic Stress and the Mediterranean Diet . A Study with University Students.
Pangestika, E. R. (2018). Enhancing Employees Performance Through a Work Ethic With Islamic Spiritual Leadership Based, Human Relation, Organizational Support, Workplace Spirituality, and Organizational Commitment. International Journal of Islamic Business Ethics, 3(2), 505. https://doi.org/10.30659/ijibe.3.2.505-515
Prado-gasc, V. (2020). E ff ect of Emotional Intelligence and Psychosocial Risks on Burnout , Job Satisfaction , and Nurses ’ Health during the COVID-19 Pandemic.
Ratnasari, S. L., Supardi, S., & Nasrul, H. W. (2020). Kecerdasan Intelektual, Kecerdasan Emosional, Kecerdasan Spiritual, Dan Kecerdasan Linguistik Terhadap Kinerja Karyawan. Journal of Applied Business Administration, 4(2), 98–107. https://doi.org/10.30871/jaba.v4i2.1981
Roux, C., & Africa, S. (2011). Revisiting the emotional intelligence and transformational leadership debate : ( How ) does emotional intelligence matter to effective leadership ? 1–13.
Samul, J. (2020). Spiritual Leadership : Meaning in the Sustainable Workplace.
Sanchez-gomez, M., & Breso, E. (2020). In Pursuit of Work Performance : Testing the Contribution of Emotional Intelligence and Burnout.
Sapta, I. K. S., Rustiarini, N. W., Agung, I. G., & Teja, E. (2021). Cogent Business & Management Spiritual leadership and organizational commitment : The mediation role of workplace spirituality Spiritual leadership and organizational commitment : The mediation role of workplace spirituality. Cogent Business & Management, 8(1). https://doi.org/10.1080/23311975.2021.1966865
Sunhaji, Qohin, A., & Wihuda, F. (2023). Does Spiritual Leadership Influence Hotel Employees’ Voluntary Eco-Friendly Behavior? The Role of Harmonious Green Passion and Nature Connectedness. Organizacija, 56(2), 155–170. https://doi.org/10.2478/orga-2023-0011
Usman, M., Ali, M., Ogbonnaya, C., & Babalola, M. T. (2021). Fueling the intrapreneurial spirit: A closer look at how spiritual leadership motivates employee intrapreneurial behaviors. Tourism Management, 83(September 2020), 104227. https://doi.org/10.1016/j.tourman.2020.104227
Wang, M., Guo, T., Ni, Y., Shang, S., & Tang, Z. (2019). The effect of spiritual leadership on employee effectiveness: An intrinsic motivation perspective. Frontiers in Psychology, 9(JAN), 1–11. https://doi.org/10.3389/fpsyg.2018.02627
Wu, W., & Lee, Y. (2020). How Spiritual Leadership Boosts Nurses ’ Work Engagement : The Mediating Roles of Calling and Psychological Capital.
Zoghbi-Manrique-de-Lara, P., & Ting-Ding, J. M. (2017). Task and contextual performance as reactions of hotel staff to labor outsourcing: The role of procedural justice. Journal of Hospitality and Tourism Management, 33(December 2017), 51–61. https://doi.org/10.1016/j.jhtm.2017.09.007
Published
2024-01-03
How to Cite
Pratama, O., & Pareke, F. J. (2024). Peran Mediasi Emotional Intelligence Dalam Pengaruh Spiritual Leadership Terhadap Contextual Performance ( Studi Kasus Pada Karyawan Rumah Sakit Di Kota Bengkulu ). Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 7(1), 886-896. https://doi.org/https://doi.org/10.36778/jesya.v7i1.1486
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Articles
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