Peran Mediasi Kepercayaan pada Pengaruh Kepemimpinan Melayani Terhadap Kinerja Karyawan PT Nesinak
Abstract
The purpose of this study was to examine and explain the effect of serving leadership on employee performance mediated by trust. This research is a quantitative descriptive. The data were collected using an instrument in the form of a questionnaire. The sample of this research is 75 employees of PT Nesinak's production department. The analytical method for testing the hypothesis in this study is Partial Least Square (PLS). The results showed that serving leadership had a positive and significant effect on employee performance, the trust had a positive and insignificant effect on employee performance, the trust had a positive and significant effect on employee performance, serving leadership had a positive and significant effect on employee performance through trust
Keywords:
Servant leadership, trust, employee performance, strategy.
References
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Liden, R. C., Wayne, S. J., Liao, C., & Meuser, J. D. (2014). Servant leadership and serving culture: Influence on individual and unit performance. Academy of Management Journal, 57(5), 1434–1452. https://doi.org/10.5465/amj.2013.0034
Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123.
Mathis, R. L., & Jackson, J. H. (1991). Personnel/human resource management. West Publishing Company.
Muhtasom, A., Mus, H. A. R., Bijang, J., & Latief, B. (2017). Influence of Servant Leadership, Organizational Citizenship Bahaviour on Organizational Culture and Employee Performance at Star Hotel in Makassar. Star, 486(206), 410.
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Paliszkiewicz, J. (2012). Managers’ orientation on trust and organizational performance. Jindal Journal of Business Research, 1(2), 153–161.
Pınar, B. (2012). İş Tasarımı Tekniklerinin Çalışan Performansı Üzerine Etkisi (Business Design Techniques Impact on Employee Performance). Yayınlanmamış Yüksek Lisans Tezi, Beykent Üniversitesi, Sosyal Bilimler Enstitüsü, İstanbul.
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Shekari, H., & Nikooparvar, M. Z. (2012). Promoting Leadership Effectiveness in Organizations: A Case Study on the Involved Factors of Servant Leadership. International Journal of Business Administration, 3(1), 54–65. https://doi.org/10.5430/ijba.v3n1p54
Simamora, H. (2006). Manajemen Sumber Daya Manusia, Edisi 2, STIE YKPN. Yogyakarta.
Spears, L. C., & Lawrence, M. (2002). Focus on leadership: Servant-leadership for the twenty-first century. John Wiley & Sons.
van Dierendonck, D., & Nuijten, I. (2011). The Servant Leadership Survey: Development and Validation of a Multidimensional Measure. Journal of Business and Psychology, 26(3), 249–267. https://doi.org/10.1007/s10869-010-9194-1
West, G. R. B., & Bocârnea, M. (2008). Servant leadership and organizational outcomes: Relationships in United States and Filipino higher educational settings. Proceedings of the Servant Leadership Research Roundtable.
Yukl, G., Gordon, A., & Taber, T. (2002). Taxonomy of Leadership Behavior : Half Century of Behavior Research. Journal of Leadership & Organizational Behavior, 9(1), 15–32. https://doi.org/10.1177/107179190200900102
Baş, İ. M., & Artar, A. (1990). Işletmelerde verimlilik denetimi:-ölçme ve değerlendirme modelleri. MPM.
Brown, S., Gray, D., McHardy, J., & Taylor, K. (2015). Employee trust and workplace performance. Journal of Economic Behavior & Organization, 116, 361–378.
Cania, L. (2014). The impact of strategic human resource management on organizational performance. Economia. Seria Management, 17(2), 373–383.
Cooper, D. R., & Schindler, P. S. (2003). Research methods. Boston, MA: Irwin.
Dannhauser, Z., & Boshoff, A. B. (2006). The relationships between servant leadership, trust, team commitment and demographic variables. Servant Leadership Research Roundtable Proceedings.
Dartey-Baah, K. (2015). Resilient leadership: a transformational-transactional leadership mix. Journal of Global Responsibility, 6(1), 99–112. https://doi.org/10.1108/jgr-07-2014-0026
Dirks, K. T. (2000). Trust in leadership and team performance: Evidence from NCAA basketball. Journal of Applied Psychology, 85(6), 1004.
Farling, M. L., Stone, A. G., & Winston, B. E. (1999). Servant leadership: Setting the stage for empirical research. Journal of Leadership and Organizational Studies, 6(1–2), 49–72. https://doi.org/10.1177/107179199900600104
Greenleaf, R. K. (1973). The servant as leader. Center for Applied Studies.
Griffin, J. (2004). Developing strategic KPIs for your BPM system. Information Management, 14(10), 70.
Harwiki, W. (2013). The Influence of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behavior and Employeesâ€TM Performance (Study of Outstanding Cooperatives in East Java Province, Indonesia). Journal of Economics and Behavioral Studies, 5(12), 876–885. https://doi.org/10.22610/jebs.v5i12.460
Joseph, E. E., & Winston, B. E. (2005). A correlation of servant leadership, leader trust, and organizational trust. Leadership & Organization Development Journal.
King, D. D., Newman, A., & Luthans, F. (2016). Not if, but when we need resilience in the workplace. Journal of Organizational Behavior, 37(5), 782–786.
Levy, P. E., & Williams, J. R. (2004). The social context of performance appraisal: A review and framework for the future. Journal of Management, 30(6), 881–905.
Liden, R. C., Wayne, S. J., Liao, C., & Meuser, J. D. (2014). Servant leadership and serving culture: Influence on individual and unit performance. Academy of Management Journal, 57(5), 1434–1452. https://doi.org/10.5465/amj.2013.0034
Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123.
Mathis, R. L., & Jackson, J. H. (1991). Personnel/human resource management. West Publishing Company.
Muhtasom, A., Mus, H. A. R., Bijang, J., & Latief, B. (2017). Influence of Servant Leadership, Organizational Citizenship Bahaviour on Organizational Culture and Employee Performance at Star Hotel in Makassar. Star, 486(206), 410.
Olesia, W. S., Namusonge, G. S., & Iravo, M. A. (2014). Servant leadership: the exemplifying behaviours. IOSR Journal Of Humanities And Social Science (IOSR-JHSS) Vol, 19, 75–80.
Paliszkiewicz, J. (2012). Managers’ orientation on trust and organizational performance. Jindal Journal of Business Research, 1(2), 153–161.
Pınar, B. (2012). İş Tasarımı Tekniklerinin Çalışan Performansı Üzerine Etkisi (Business Design Techniques Impact on Employee Performance). Yayınlanmamış Yüksek Lisans Tezi, Beykent Üniversitesi, Sosyal Bilimler Enstitüsü, İstanbul.
Rezaei, M., Salehi, S., Shafiei, M., & Sabet, S. (2012). servant leadership and organizational trust: the mediating effect of the leader trust and organizational communication. emaj: emerging markets journal, 2(1).
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior. 17, global ed. Harlow: Pearson Education Limited.
Roncesvalles, M. C. T., & Sevilla, A. V. (2015). The impact of authentic leadership on subordinates’ trust and work performance in educational organization: A structural equation modeling (SEM). University of Santo Tomas.
Setyaningrum, R. P., Setiawan, M., & Surachman, S. (2017). Organizational commitments are mediation of relationships Between servant leadership and employee performance. Jurnal Aplikasi Manajemen, 15(4), 693–701.
Shekari, H., & Nikooparvar, M. Z. (2012). Promoting Leadership Effectiveness in Organizations: A Case Study on the Involved Factors of Servant Leadership. International Journal of Business Administration, 3(1), 54–65. https://doi.org/10.5430/ijba.v3n1p54
Simamora, H. (2006). Manajemen Sumber Daya Manusia, Edisi 2, STIE YKPN. Yogyakarta.
Spears, L. C., & Lawrence, M. (2002). Focus on leadership: Servant-leadership for the twenty-first century. John Wiley & Sons.
van Dierendonck, D., & Nuijten, I. (2011). The Servant Leadership Survey: Development and Validation of a Multidimensional Measure. Journal of Business and Psychology, 26(3), 249–267. https://doi.org/10.1007/s10869-010-9194-1
West, G. R. B., & Bocârnea, M. (2008). Servant leadership and organizational outcomes: Relationships in United States and Filipino higher educational settings. Proceedings of the Servant Leadership Research Roundtable.
Yukl, G., Gordon, A., & Taber, T. (2002). Taxonomy of Leadership Behavior : Half Century of Behavior Research. Journal of Leadership & Organizational Behavior, 9(1), 15–32. https://doi.org/10.1177/107179190200900102
Published
2020-12-26
Section
Articles
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