PENGARUH JOB STRESS, PERCEIVED ORGANIZATIONAL SUPPORT, WORK FAMILY CONFLICT TERHADAP TURNOVER INTENTION PADA PT XYZ
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh job stress, perceived organizational support, work family conflict terhadap turnover intention karyawan PT XYZ. Data yang digunakan pada penelitian ini adalah data primer. Metode sampel yang digunakan adalah purposive sampling dengan jumlah responden 136 karyawan. Pengujian hipotesis menggunakan analisis linear berganda dengan bantuan aplikasi SPSS versi 25. Hasil menunjukkan bahwa job stress berpengaruh positif terhadap turnover intention, perceived organizational support tidak berpengaruh negatif secara signifikan terhadap turnover intention, dan work family conflict berpengaruh positif terhadap turnover intention. Implikasi manajerial dalam penelitian ini manajemen perusahaan sebaiknya lebih memperhatikan kesejahteraan dan kebahagiaan karyawan di dalam maupun di luar perusahaan, melakukan pembagian tugas dan jam kerja karyawan yang adil dengan cara menyesuaikan tugas dan beban kerja sesuai dengan jabatan dan usia karyawan, memberikan pelatihan khusus dengan cara memberikan studi kasus atau masalah yang menuntut kerja sama tim, serta lebih melibatkan karyawan seperti mendengar pendapat dan masukan dari para karyawan yang bertujuan untuk kemajuan perusahaan.
Keywords:
Job Stress, Perceived Organizational Support, Work Family Conflict, Turnover Intention
References
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Caesens, G., Marique, G., Stinglhamber, F., (2015). The relationship between perceived organizational support and proactive behaviour directed towards the organization. European Journal of Work and Organizational Psychology, DOI: 10.1080/1359432X.2015.1092960.
Chen H., Qi R., (2022). Restaurant frontline employees’ turnover intentions: three-way interactions between job stress, fear of COVID-19, and resilience. International Journal of Contemporary Hospitality Management Vol. 34 No. 7, 2022 pp. 2535-2558, Emerald Publishing Limited 0959-6119 DOI 10.1108/IJCHM-08-2021-1016
Dewi P.S.A., Anak Agung (2019). Pengaruh Stres Kerja Terhadap Turnover Intention Yang Dimediasi Oleh Kepuasan Kerja. E-Jurnal Manajemen, Vol. 8, No. 6, 2019 :3646-3673. https://doi.org/10.24843/EJMUNUD.2019.v08.i06.p13
Dewi, S. K., & Sudaryanto, A. (2020). Validitas dan Reliabilitas Kuisioner Pengetahuan, Sikap dan Perilaku. Prosiding Seminar Nasional Keperawatan Universitas Muhammadiyah Surakarta, 73-79.
Fauzan M. L., Alice Salendu (2021). Hubungan workplace Incivility dengan Turnover Intention pada Karyawan, Serta Peran Grit Sebagai Moderator. Proyeksi, Vol. 16 (2), 143-152
Finansial.bisnis.com. (2020, 10 September). Penetrasi Asuransi Jiwa Digerogoti Corona, Turun jadi 1,1 persen. Diakses pada 17 September 2022, dari https://finansial.bisnis.com/read/20200910/215/1290000/ intrusi-asuransi-jiwa-digerogoti-corona-turun-jadi-11-persen
He, H.; Huang, Y. The influence of organizational socialization tactics on millennial newcomers’ proactive behavior and work adjustment: Based on a mediated moderation model. Rev. Econ. Manag. 2016, 32, 37–44. (In Chinese) [CrossRef]
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Khan, N. Z., Imran, A., & Nisar, Q. A. (2016). Emotional Exhaustion as Stressor ve-positive emotions that alters the outcomes of behavior concerning liveliness and emotional exhaustion. Under favorable circumstances it is taken on that there is stability between emotions of people (negative and positi. European Sciance, 908-920.
Kurniawati, I. N., Werdani R. E., Pinem R. J., (2018). Analisis Pengaruh Work Family Conflict dan Beban Kerja Terhadap Stres Kerja Dalam Mempengaruhi Turnover Intention (Studi Pada Karyawan PT. Bank Negara Indonesia (Persero), Tbk Wilayah Semarang). Jurnal Administrasi Bisnis Volume 7, Nomor 2, September 2018, pp. 95-102 P-ISSN: 2252-3294 E-ISSN: 2548-4923.
Lai H., Md Altab Hossin, Jieyun Li, Ruping Wang, Md Sajjad Hosain (2022). Examining the Relationship between COVID-19 Related Job Stress and Employees’ Turnover Intention with the Moderating Role of Perceived Organizational Support: Evidence from SMEs in China. Int. J. Environ. Res. Public Health 2022, 19, 3719. https://doi.org/10.3390/ijerph19063719
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Liu, C., Wang, C., Wang, H. and Xu, D. (2021), “How does Daily family-supportive supervisor behavior relieve subordinates’ job stress? The effect of ethical leadership and positive emotions”, Baltic Journal of Management, Vol. 16 No. 3, pp. 465-478, doi: 10.1108/BJM-05-2020-0162.
Liu, C., Wang, C., Wang, H. and Xu, D. (2021), How does Daily family-supportive supervisor behavior relieve subordinates’ job stress? The effect of ethical leadership and positive emotions, Baltic Journal of Management, Vol. 16 No. 3, pp. 465-478, doi: 10.1108/BJM-05-2020-0162.
Mansaray H. E., (2019). The Consequence of Human Resource Planning on Organizational Performance: An Ephemeral Review. Britain International of Humanties and Social Sciences (BIoHS) Journal ISSN: 2685-3868 (Online), 2685-1989 (Print) Vol. 1, No. 2, October 2019, Page: 50-61
Novrandy, R. A., Tanuwijaya, J., (2022). Pengaruh Work-Family Conflict Dan Work Engagement Terhadap Task Performance Dan Turnover Intention Dengan Mediasi Supervisor Support. Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi (Jmbi Unsrat), VOL. 9 NO. 1 JANUARI-APRIL 2022, Hal. 414-430, ISSN 2356-3966 E-ISSN: 2621-233.
Pearsall, M. J., Ellis, A. P. J., & Stein, J. H. (2009). Coping with challenge and hindrance stressors in teams: Behavioral, cognitive, and affective outcomes. Organizational Behavior and Human Decision Processes, 109, 18–28. https://doi.org/10.1016/j.obhdp.2009.02. 002.
Pepple D. G., Peter Akinsowon, Michael Oyelere (2021). Employee Commitment and Turnover Intention: Perspectives from the Nigerian Public Sector. Public Organization Review https://doi.org/10.1007/s11115-021-00577-7
Pratiwi A. R., Muzakki (2021). Perceived Organizational Support Terhadap Komitmen Organisasi dan Kinerja Karyawan. Jurnal Ilmiah Manajemen Dan Bisnis Vol. 22 No. 1, 2021, 111-120, http://jurnal.umsu.ac.id/index.php/mbisnis.
Puspasari, H., & Puspita, W. (2022). Uji Validitas dan Reliabilitas Instrumen Penelitian Tingkat Pengetahuan dan Sikap Mahasiswa terhadap Pemilihan Suplemen Kesehatan dalam Menghadapi Covid-19. Jurnal Kesehatan, 13(1), 65. https://doi.org/10.26630/jk.v13i1.2814
Putra I. D., (2021). Pengaruh Perceived Organizational Support Terhadap Turnover Intention Pada Generasi Milenial. Skripsi. Program Sarjana Fakultas Psikoloi Universitas Muhammadiyah Malang
Ramadhan, V. A., & Sahrah, A. (2021). Pengaruh Self-Leadership Dan Usia Terhadap Work Engagement Pada Karyawan Milenial. Proyeksi, 16(2), 166. https://doi.org/10.30659/jp.16.2.166-173
Rubel M. R. B., Kee Hung D. M., Rimi N. N., (2020). High-performance work practices and medical professionals’ work outcomes: the mediating effect of perceived organizational support. Journal of Advances in Management Research Vol. 18 No. 3, 2021 pp. 368-391, Emerald Publishing Limited 0972-7981 DOI 10.1108/JAMR-05-2020-0076
Schwepker Jr C. H., C. Good M. (2021). Salesperson grit: reducing unethical behavior and job stress. Journal of Business & Industrial Marketing 37/9 (2022) 1887–1902 Emerald Publishing Limited [ISSN 0885-8624] [DOI 10.1108/JBIM-04-2021-0211]
Sekaran, U. and Bougie, R. (2016). “Research Methods for Business: A Skill Building Approach Seventh Edition”. Wiley PLUS Learning Space Card. Internation Labour Office.
Siddiqui, A., Jia, H., He, Y., Li, Y., Zhen, S., Chiang, S., … Zhang, X. (2021). Correlation of Job stress and self-control through various dimensions in Beijing Hospital staff. Journal of Affective Disorders, 294, 916–923. doi:10.1016/j.jad.2021.07.094
Sidhu A. K., Singh H., Virdi S. S., Kumar R., (2019). Job stress and its impact on health of employees: a study among officers and supervisors. Journal of Management Development Vol. 39 No. 2, 2020 pp. 125-144, Emerald Publishing Limited 0262-1711, DOI 10.1108/JMD-01-2019-0004
Sugiarto C., (2018). Pengaruh Komitmen Organisasi Dan Perceived Organizational Support Terhadap Turnover Intentions Pada Karyawan Hotel Sahidsurabaya. Jurnal Ilmu Manajemen Volume 6 Nomor 4 – Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Surabaya
Supartha, Wayan G., Sintaasih, Desak K. 2017. Pengantar Perilaku Organisasi. Denpasar: CV. Setia Bakti.
Susila Putra I. P. D. S., Surya I. B. K., (2019). The Effect Of Perceived Organizational Support On Work Engagement And Turnover Intention. International Journal of Education and Social Science Research ISSN 2581-5148, Vol. 2, No. 04; 2019
Syarifah, D., Febrianti, N. R., (2022). Pengaruh Workplace Incivility Dan Regulasi Emosi Terhadap Job Stress Pada Perawat. Jurnal Pembelajaran dan Pengembangan Diri, ISSN (p): 2797-1805| ISSN (e): 2797-1082.
Van Jaarsveld D. D., David D. Walker, Simon Lloyd D. Restubog, Daniel Skarlicki, Yueyang Chen, Pascale H. Fricke (2019). Unpacking the Relationship Between Customer (In) Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?. Journal of Service Research, 109467051988394. doi:10.1177/1094670519883949
Wulansari, E. G. (2020), “Stres Kerja dengan Produktivitas Kerja Karyawan di PT Politama Pakindo Ungaran”. Jurnal Psikologi Perseptual, 5 (1), https://doi.org/10.24176/perseptual.v5i1.5002.
Xhalo, D. (2017), The Moderating Effect of Perceived organizational Support (Pos) in the impact of Workload and Work-Family Conflict on organizational Commitment a research in Hospital nurse Staffing, Master’s Thesis, Hacettepe University, Institute of Social Sciences, Ankara, Turkey.
Yucel I., Sirin M. S., Bas M., (2021). The mediating effect of work engagement on the relationship between work–family conflict and turnover intention and moderated mediating role of supervisor support during global pandemic. International Journal of Productivity and Performance Management, Emerald Publishing Limited 1741-0401 DOI 10.1108/IJPPM-07-2020-0361
Caesens, G., Marique, G., Stinglhamber, F., (2015). The relationship between perceived organizational support and proactive behaviour directed towards the organization. European Journal of Work and Organizational Psychology, DOI: 10.1080/1359432X.2015.1092960.
Chen H., Qi R., (2022). Restaurant frontline employees’ turnover intentions: three-way interactions between job stress, fear of COVID-19, and resilience. International Journal of Contemporary Hospitality Management Vol. 34 No. 7, 2022 pp. 2535-2558, Emerald Publishing Limited 0959-6119 DOI 10.1108/IJCHM-08-2021-1016
Dewi P.S.A., Anak Agung (2019). Pengaruh Stres Kerja Terhadap Turnover Intention Yang Dimediasi Oleh Kepuasan Kerja. E-Jurnal Manajemen, Vol. 8, No. 6, 2019 :3646-3673. https://doi.org/10.24843/EJMUNUD.2019.v08.i06.p13
Dewi, S. K., & Sudaryanto, A. (2020). Validitas dan Reliabilitas Kuisioner Pengetahuan, Sikap dan Perilaku. Prosiding Seminar Nasional Keperawatan Universitas Muhammadiyah Surakarta, 73-79.
Fauzan M. L., Alice Salendu (2021). Hubungan workplace Incivility dengan Turnover Intention pada Karyawan, Serta Peran Grit Sebagai Moderator. Proyeksi, Vol. 16 (2), 143-152
Finansial.bisnis.com. (2020, 10 September). Penetrasi Asuransi Jiwa Digerogoti Corona, Turun jadi 1,1 persen. Diakses pada 17 September 2022, dari https://finansial.bisnis.com/read/20200910/215/1290000/ intrusi-asuransi-jiwa-digerogoti-corona-turun-jadi-11-persen
He, H.; Huang, Y. The influence of organizational socialization tactics on millennial newcomers’ proactive behavior and work adjustment: Based on a mediated moderation model. Rev. Econ. Manag. 2016, 32, 37–44. (In Chinese) [CrossRef]
Ifgprogress.id. (2022, 26 Maret). Bisnis Asuransi di Tengah Pandemi. Diakses pada 18 September 2022, dari https://ifgprogress.id/bisnis-asuransi-di-tengah-pandemi/.
Khan, N. Z., Imran, A., & Nisar, Q. A. (2016). Emotional Exhaustion as Stressor ve-positive emotions that alters the outcomes of behavior concerning liveliness and emotional exhaustion. Under favorable circumstances it is taken on that there is stability between emotions of people (negative and positi. European Sciance, 908-920.
Kurniawati, I. N., Werdani R. E., Pinem R. J., (2018). Analisis Pengaruh Work Family Conflict dan Beban Kerja Terhadap Stres Kerja Dalam Mempengaruhi Turnover Intention (Studi Pada Karyawan PT. Bank Negara Indonesia (Persero), Tbk Wilayah Semarang). Jurnal Administrasi Bisnis Volume 7, Nomor 2, September 2018, pp. 95-102 P-ISSN: 2252-3294 E-ISSN: 2548-4923.
Lai H., Md Altab Hossin, Jieyun Li, Ruping Wang, Md Sajjad Hosain (2022). Examining the Relationship between COVID-19 Related Job Stress and Employees’ Turnover Intention with the Moderating Role of Perceived Organizational Support: Evidence from SMEs in China. Int. J. Environ. Res. Public Health 2022, 19, 3719. https://doi.org/10.3390/ijerph19063719
Le, H., Lee, J., Nielsen, I., and Nguyen, T.L.A. (2022) Turnover intentions: The roles of job satisfaction and family support. Personnel Review (Accepted 25 July 2022, A-ranked, ABDC). DOI: https://doi.org/10.1108/PR-08-2021-0582
Lister, K. (2018), “The dollars and sense of well-being”, Work Design Magazine, available at: https://workdesign.com/2018/01/ the-dollars-and-sense-of-well-being/(accessed 9 January, 2019). Lussier, B., Hartmann, N.N. and Bolander, W. (2021), “Curbing the undesirable effects of emotional exhaustion on ethical behaviors and performance: a salesperson–manager dyadic approach”, Journal of Business Ethics, Vol. 169 No. 4, pp. 747-766, available at: https://doi.org/10.1007/s10551-019- 04271-z.
Liu, C., Wang, C., Wang, H. and Xu, D. (2021), “How does Daily family-supportive supervisor behavior relieve subordinates’ job stress? The effect of ethical leadership and positive emotions”, Baltic Journal of Management, Vol. 16 No. 3, pp. 465-478, doi: 10.1108/BJM-05-2020-0162.
Liu, C., Wang, C., Wang, H. and Xu, D. (2021), How does Daily family-supportive supervisor behavior relieve subordinates’ job stress? The effect of ethical leadership and positive emotions, Baltic Journal of Management, Vol. 16 No. 3, pp. 465-478, doi: 10.1108/BJM-05-2020-0162.
Mansaray H. E., (2019). The Consequence of Human Resource Planning on Organizational Performance: An Ephemeral Review. Britain International of Humanties and Social Sciences (BIoHS) Journal ISSN: 2685-3868 (Online), 2685-1989 (Print) Vol. 1, No. 2, October 2019, Page: 50-61
Novrandy, R. A., Tanuwijaya, J., (2022). Pengaruh Work-Family Conflict Dan Work Engagement Terhadap Task Performance Dan Turnover Intention Dengan Mediasi Supervisor Support. Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi (Jmbi Unsrat), VOL. 9 NO. 1 JANUARI-APRIL 2022, Hal. 414-430, ISSN 2356-3966 E-ISSN: 2621-233.
Pearsall, M. J., Ellis, A. P. J., & Stein, J. H. (2009). Coping with challenge and hindrance stressors in teams: Behavioral, cognitive, and affective outcomes. Organizational Behavior and Human Decision Processes, 109, 18–28. https://doi.org/10.1016/j.obhdp.2009.02. 002.
Pepple D. G., Peter Akinsowon, Michael Oyelere (2021). Employee Commitment and Turnover Intention: Perspectives from the Nigerian Public Sector. Public Organization Review https://doi.org/10.1007/s11115-021-00577-7
Pratiwi A. R., Muzakki (2021). Perceived Organizational Support Terhadap Komitmen Organisasi dan Kinerja Karyawan. Jurnal Ilmiah Manajemen Dan Bisnis Vol. 22 No. 1, 2021, 111-120, http://jurnal.umsu.ac.id/index.php/mbisnis.
Puspasari, H., & Puspita, W. (2022). Uji Validitas dan Reliabilitas Instrumen Penelitian Tingkat Pengetahuan dan Sikap Mahasiswa terhadap Pemilihan Suplemen Kesehatan dalam Menghadapi Covid-19. Jurnal Kesehatan, 13(1), 65. https://doi.org/10.26630/jk.v13i1.2814
Putra I. D., (2021). Pengaruh Perceived Organizational Support Terhadap Turnover Intention Pada Generasi Milenial. Skripsi. Program Sarjana Fakultas Psikoloi Universitas Muhammadiyah Malang
Ramadhan, V. A., & Sahrah, A. (2021). Pengaruh Self-Leadership Dan Usia Terhadap Work Engagement Pada Karyawan Milenial. Proyeksi, 16(2), 166. https://doi.org/10.30659/jp.16.2.166-173
Rubel M. R. B., Kee Hung D. M., Rimi N. N., (2020). High-performance work practices and medical professionals’ work outcomes: the mediating effect of perceived organizational support. Journal of Advances in Management Research Vol. 18 No. 3, 2021 pp. 368-391, Emerald Publishing Limited 0972-7981 DOI 10.1108/JAMR-05-2020-0076
Schwepker Jr C. H., C. Good M. (2021). Salesperson grit: reducing unethical behavior and job stress. Journal of Business & Industrial Marketing 37/9 (2022) 1887–1902 Emerald Publishing Limited [ISSN 0885-8624] [DOI 10.1108/JBIM-04-2021-0211]
Sekaran, U. and Bougie, R. (2016). “Research Methods for Business: A Skill Building Approach Seventh Edition”. Wiley PLUS Learning Space Card. Internation Labour Office.
Siddiqui, A., Jia, H., He, Y., Li, Y., Zhen, S., Chiang, S., … Zhang, X. (2021). Correlation of Job stress and self-control through various dimensions in Beijing Hospital staff. Journal of Affective Disorders, 294, 916–923. doi:10.1016/j.jad.2021.07.094
Sidhu A. K., Singh H., Virdi S. S., Kumar R., (2019). Job stress and its impact on health of employees: a study among officers and supervisors. Journal of Management Development Vol. 39 No. 2, 2020 pp. 125-144, Emerald Publishing Limited 0262-1711, DOI 10.1108/JMD-01-2019-0004
Sugiarto C., (2018). Pengaruh Komitmen Organisasi Dan Perceived Organizational Support Terhadap Turnover Intentions Pada Karyawan Hotel Sahidsurabaya. Jurnal Ilmu Manajemen Volume 6 Nomor 4 – Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Surabaya
Supartha, Wayan G., Sintaasih, Desak K. 2017. Pengantar Perilaku Organisasi. Denpasar: CV. Setia Bakti.
Susila Putra I. P. D. S., Surya I. B. K., (2019). The Effect Of Perceived Organizational Support On Work Engagement And Turnover Intention. International Journal of Education and Social Science Research ISSN 2581-5148, Vol. 2, No. 04; 2019
Syarifah, D., Febrianti, N. R., (2022). Pengaruh Workplace Incivility Dan Regulasi Emosi Terhadap Job Stress Pada Perawat. Jurnal Pembelajaran dan Pengembangan Diri, ISSN (p): 2797-1805| ISSN (e): 2797-1082.
Van Jaarsveld D. D., David D. Walker, Simon Lloyd D. Restubog, Daniel Skarlicki, Yueyang Chen, Pascale H. Fricke (2019). Unpacking the Relationship Between Customer (In) Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?. Journal of Service Research, 109467051988394. doi:10.1177/1094670519883949
Wulansari, E. G. (2020), “Stres Kerja dengan Produktivitas Kerja Karyawan di PT Politama Pakindo Ungaran”. Jurnal Psikologi Perseptual, 5 (1), https://doi.org/10.24176/perseptual.v5i1.5002.
Xhalo, D. (2017), The Moderating Effect of Perceived organizational Support (Pos) in the impact of Workload and Work-Family Conflict on organizational Commitment a research in Hospital nurse Staffing, Master’s Thesis, Hacettepe University, Institute of Social Sciences, Ankara, Turkey.
Yucel I., Sirin M. S., Bas M., (2021). The mediating effect of work engagement on the relationship between work–family conflict and turnover intention and moderated mediating role of supervisor support during global pandemic. International Journal of Productivity and Performance Management, Emerald Publishing Limited 1741-0401 DOI 10.1108/IJPPM-07-2020-0361
Published
2023-06-01
Section
Articles
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