Peran Komitmen Organisasi Pada Pengaruh Knowledge Management dan Motivasi Kerja Terhadap Kinerja Karyawan di PT Limajari Interbhuana Bali
Abstract
Isu yang melatarbelakangi penelitian ini adalah fenomena empiris yang menggambarkan bahwa kinerja karyawan pada perusahaan pengepakkan dan pengiriman barang masih belum optimal. Ada kendala sumber daya manusia, pada kemampuan untuk menerima dan menerapkan program-program baru yang memerlukan keterampilan dan pengetahuan khusus. Mengisi celah tersebut, manajemen perusahaan memerlukan knowledge management dan motivasi kerja yang lebih tinggi dalam rangka meningkatkan komitmen organisasi dan kinerja karyawan. Penelitian ini bertujuan menganalisis dan membuktikan pengaruh knowledge management, motivasi kerja, komitmen organisasi terhadap kinerja karyawan. Populasi penelitian terdiri atas 169 karyawan. Responden berjumlah 119 yang perhitungannya didasarkan pada rumus Slovin, menggunakan probability sampling.Teknik analisis data dengan pendekatan kuantitatif, menggunakan PLS-versi 3. Hasil penelitian menunjukkan knowledge management berpengaruh positif dan signifikan terhadap komitmen organisasi dan kinerja karyawan, demikian juga motivasi kerja berpengaruh signifikan masing-masing terhadap komitmen organisasi dan kinerja karyawan. Penelitian juga berhasil menemukan bahwa komitmen organisasi sebagai pemediasi parsial pada hubungan knowledge manajemen dan motivasi kerja terhadap kinerja karyawan. Penelitian ini memberikan kontribusi teoritis bahwa kolaborasi knowledge management dengan variabel lain seperti motivasi kerja serta komitmen organisasi memberikan kontribusi yang strategis terhadap kinerja karyawan dan organisasi. Motivasi yang dimiliki oleh sumber daya manusia organisasi, dalam kenyataannya masih menjadi variabel yang dominan dalam menciptakan kontribusi bagi kinerja individu maupun kinerja organisasi.
Keywords:
knowledge management: motivasi kerja; komitmen organisasi; kinerja karyawan
References
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McKenzie, J., Truc, A., & Van, C. W. (2015). Winning Commitment for Knowledge Management Initiatives. Journal of Change Management, 2(2), 115–127.
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Moyday, R., Steers, R., & Porter, L. (1979). The Measurement of Organizational Commitment. Journal of Vocation Behavior, 14.
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Pradhan, R. K., & Jena, L. K. (2017). Employee Performance at Workplace : Conceptual Model and Empirical Validation. Business Perspective and Research, 5(1).
Razzaq, S., Shujahat, M., Hussain, S., Nawaz, F., Wang, M., Ali, M., & Tehseen, S. (2018). Knowledge Management, Organizational Commitment and Knowledge-Worker Performance : The Neglected Role of Knowledge Management in The Public Sector. Business Process Management Journal.
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Riniwati, H. (2016). Manajemen Sumber Daya Manusia. Malang : UB Press.
Soltani, Z., & Navimipour, N. J. (2016). Customer Relationship Management Mechanisms : A Systematic Review of The State of The Art Literature and Recommendations for Future Research. Computers in Human Behavior, 61, 667–688.
Stephen, R. P., & Mary, C. (2007). Manajemen,Edisi Kedelapan Jilid 2. PT Indeks, Jakarta.
Sukirno, S., & Efendi, R. (2020). The Effect of Work Motivation and Compensation on Employee Performance. International Journal of Multicultural and Multireligious Understanding, 7(3), 292–299.
Syarifuddin, S., Pradana, M., Fakhri, M., & Putra, A. D. . (2021). The Effect of Knowledge Management, Skill and Attitude on Employee Performance at Telkom Education Foundation. Webology, 18(2).
Tisnawati, S. E., & Kurniawan, S. (2010). Pengantar Manajemen Edisi 1 Cetakan kelima. Kencana Prenada Media Group, Jakarta.
Umar, A., & Norawati, S. (2022). Pengaruh Motivasi Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening Pada UPT Sungai Duku Pekanbaru. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 5(1), 835–853.
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Wardhani, N., Noermijati, N., & Sunaryo, S. (2022). Knowledge-Worker Productivity in Defense Industry : The Role of Knowledge Management through Employees Adaptability and Job Satisfaction. Media Ekonomi Dan Manajemen, 37(1), 140–160.
Wijayanti, T. C. (2019). The Effect of “Knowledge Management” Training To Improve Employee Performance in PT. Semen Indonesia (Persero) Tbk. International Conference on Organizational Innovation (ICOI 2019), 453–457.
Afandi, P. (2018). Manajemen Sumber Daya Manusia Teori, Konsep dan Indikator. Pekanbaru : Zanafa.
Ajzen, I. (2002). Residual Effects of Past on Later Behavior : Habituation and Reasoned Action Perspectives. Personality and Social Psychology Review, 6, 107–122.
Akram, K., & Hilman, H. (2018). Effect of Knowledge Management Activities and Dynamic Capabilities on Employee Performance in the Banking Sector : Empirical Evidence From Pakistan. Studies in Business & Economics, 13(2).
Al, Z. S. M. B., & Mohamad, N. A. (2017). The Influence of Organizational Commitment on Omani Public Employees Work Performance. The Influence of Organizational Commitment on Omani Public Employees’ Work Performance, 7(2), 151–160.
Armstrong, M., & Taylor, S. (2020). Armstong’s Handbook of Human Resource Management Practice. Kogan Page Publishers.
Bangun, W. (2012). Manajemen Sumber Daya Manusia. Jakarta : Erlangga.
Budur, T. (2018). The Impact of Al-Ghazali’s Virtues on Organizational Commitment and Performance : A Case Study at Private Education Institutions in Kurdistan Region of Iraq. Icabep, Erbil-Iraq, 2, 21.
Chong, S. C., Salleh, K., & Ahmad, S. N. S. (2011). KM Implementation in a Public Sector Accounting Organization : An Empirical Investigation. Journal of Knowledge Management.
Delshab, V., Winand, M., Boroujerdi, S. S., & Mahmoudian, A. (2022). The Impact of Knowledge Management on Performance in Nonprofit Sports Clubs : The Mediating Role of Attitude Toward Innovation, Open Innovation and Innovativeness. European Sport Management Quaterly, 22(2), 139–160.
Demir, A., Budur, T., Omer, H. M., & Heshmati, A. (2021). Links Between Knowledge Management And Organisational Sustainability : Does The ISO 9001 Certification Have An Effect ? Knowledge Management Research & Practice, 1–14.
Dessler, G. (2011). Human Resource Management Twelfth Edition. Pearson International Edition.
Epetimehin, F. M., & Ekundayo, O. (2011). Organisational Knowledge Management : Survival Strategy For Nigeria Insurance Industry. Interdisciplinary Review of Economics and Management, 1(2).
Eskildsen, J. K., Kristensen, K., & Westlund, A. H. (2003). Work Motivation and Job Satisfaction in The Nordic. Employee Relations Journal, 26.
Fernandez, I. B., & Sabherwal, R. (2010). Knowledge Management Systems and Processes. ME Sharpe, Inc.
Fred, L. (2011). Organizational Behavior.12th Ed. McGraw-Hill : New York.
Gao, T., Chai, Y., & Liu, Y. (2018). A Review of Knowledge Management About Theoretical Conception and Designing Approaches. International Journal of Crowd Science.
Hasibuan, M. S. P. (2017). Manajemen Sumber Daya Manusia Edisi Revisi. Jakarta : Bumi Aksara.
Hendri, N. (2019). The Impact of Organizational Commitment on Job Performance.
Iqbal, M. (2015). Penerapan Knowledge Management dan Kepuasan Kerja Terhadap Komitmen Organisasi Pada Hotel Pleasant Hill Palembang. Artikel Fakultas Ekonomi Universitas Komputer Indonesia.
Jannah, E. F., Tobing, D. S. K., & Sunardi, S. (2017). Pengaruh Lingkungan Kerja dan Kompensasi Terhadap Kinerja Melalui Motivasi Karyawan Bagian Produksi UD.Lumintu Ambulu Jember. E-Journal Ekonomi Bisnis Dan Akuntansi, 4(1), 104–108.
Karhik, N., & Xinyuan, Z. (2007). An Investigation of The Moderating Effects of Organizational Commitment on The Relationships Between Work-Family Conflict and Job Satisfaction Among Hospitality Employees in India. Tourism Management, 28, 1212–1223.
Kasmir. (2016). Manajemen Sumber Daya Manusia (Teori dan Praktik). Rajawali Pers.
Khoa, B., & Hoa, L. (2021). The Effect of Knowledge Management Process On The Employee Commitment : Evidence From Digital Marketing Industry. Management Science Letters, 11(5), 1557–1564.
Koesmono, T. (2016). Mengelola Sumber Daya Perusahaan. Yogyakarta : Indomedia Pustaka.
Kosasih, N., & Budiani, S. (2007). Pengaruh Knowledge Management Terhadap Kinerja Karyawan : Studi Kasus Departemen Front Office Surabaya Plaza Hotel. Jurnal Manajemen Perhotelan, 3(2), 80–88.
Lee, K. C., & Kang, I. W. (2005). KMPI : Measuring Knowledge Management Performance. Information & Management, 42(3), 469–482.
Lusiyani, A., & Helmy, I. (2020). Pengaruh Psychological Capital Terhadap Kinerja Karyawan Dengan Komitmen Organisasional Sebagai Variabel Interventing. Jurnal Ilmiah Mahasiswa Manajemen, Bisnis Dan Akuntansi (JIMMBA), 2(2), 155–165.
Manolopoulos, D. (2008). An Evaluation of Employee Motivation in The Extended Public Sector in Greece. Employee Relations.
McKenzie, J., Truc, A., & Van, C. W. (2015). Winning Commitment for Knowledge Management Initiatives. Journal of Change Management, 2(2), 115–127.
Megantoro, R. G., Miyasto, M., & Rahardjo, M. (2014). Pengaruh Budaya Organisasi Terhadap Kinerja Organisasi Dengan Knowledge Management Sebagai Variabel Mediating (Studi Empiris Pada Badan Pengawasan Keuangan dan Pembangunan BPKP). Diponegoro University.
Meyer, & Allen, N. J. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1(1), 61–89.
Meyer, J., & Herscovitch, L. (2001). Commitment in The Workplace : Toward a General Model. Human Res Manage Rev 11.
Molanorozi, R., Emani, M. T., & Nazem, F. (2018). A Model For Knowledge Management on Organization Commitment and Self-Efficacy of Faculty Members of Islamic Azad University. The Journal of Modern Thoughts in Education, 13(1).
Moyday, R., Steers, R., & Porter, L. (1979). The Measurement of Organizational Commitment. Journal of Vocation Behavior, 14.
Nonaka, I. (1994). A Dynamic Theory of Organizational Knowledge Creation. Organization Science, 5(1), 14–37.
Pradhan, R. K., & Jena, L. K. (2017). Employee Performance at Workplace : Conceptual Model and Empirical Validation. Business Perspective and Research, 5(1).
Razzaq, S., Shujahat, M., Hussain, S., Nawaz, F., Wang, M., Ali, M., & Tehseen, S. (2018). Knowledge Management, Organizational Commitment and Knowledge-Worker Performance : The Neglected Role of Knowledge Management in The Public Sector. Business Process Management Journal.
Reihaneh, S., Reza, Z. M., Masood, A., & Moayedi. (2011). The Consequences of Organizational Commitment in Education. Procedia Social and Behavioral Sciences, 246–250.
Riniwati, H. (2016). Manajemen Sumber Daya Manusia. Malang : UB Press.
Soltani, Z., & Navimipour, N. J. (2016). Customer Relationship Management Mechanisms : A Systematic Review of The State of The Art Literature and Recommendations for Future Research. Computers in Human Behavior, 61, 667–688.
Stephen, R. P., & Mary, C. (2007). Manajemen,Edisi Kedelapan Jilid 2. PT Indeks, Jakarta.
Sukirno, S., & Efendi, R. (2020). The Effect of Work Motivation and Compensation on Employee Performance. International Journal of Multicultural and Multireligious Understanding, 7(3), 292–299.
Syarifuddin, S., Pradana, M., Fakhri, M., & Putra, A. D. . (2021). The Effect of Knowledge Management, Skill and Attitude on Employee Performance at Telkom Education Foundation. Webology, 18(2).
Tisnawati, S. E., & Kurniawan, S. (2010). Pengantar Manajemen Edisi 1 Cetakan kelima. Kencana Prenada Media Group, Jakarta.
Umar, A., & Norawati, S. (2022). Pengaruh Motivasi Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening Pada UPT Sungai Duku Pekanbaru. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 5(1), 835–853.
Veithzal, R., & Jauvani, S. E. (2009). Manajemen Sumber Daya Manusia Untuk Perusahaan Dari Teori Ke Praktek Edisi 2. PT RajaGrafindo Persada, Jakarta.
Wardhani, N., Noermijati, N., & Sunaryo, S. (2022). Knowledge-Worker Productivity in Defense Industry : The Role of Knowledge Management through Employees Adaptability and Job Satisfaction. Media Ekonomi Dan Manajemen, 37(1), 140–160.
Wijayanti, T. C. (2019). The Effect of “Knowledge Management” Training To Improve Employee Performance in PT. Semen Indonesia (Persero) Tbk. International Conference on Organizational Innovation (ICOI 2019), 453–457.
Published
2023-06-01
How to Cite
Putu Kawiana, I. G., Sri Cempaka, N. M., Gede Supartha, W., & Komang Candra Dewi, L. (2023). Peran Komitmen Organisasi Pada Pengaruh Knowledge Management dan Motivasi Kerja Terhadap Kinerja Karyawan di PT Limajari Interbhuana Bali. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 6(2), 2024-2040. https://doi.org/https://doi.org/10.36778/jesya.v6i2.1258
Section
Articles
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