ANALISIS DUKUNGAN ORGANISASI DAN KUALITAS KEHIDUPAN KERJA TERHADAP KINERJA KARYAWAN DENGAN KETERLIBATAN KARYAWAN SEBAGAI MEDIASI PADA PERUSAHAAN FREIGHT FORWARDER KOTA BATAM
Abstract
Persaingan di dunia industri pada era globalisasi berjalan secara ketat dan pesat karena suatu organisasi dituntut untuk meningkatkan kompetensi sumber daya manusia. Salah satu usaha dari organisasi untuk meningkatkan kinerja karyawan dan meningkatkan kualitas produknya adalah dengan melibatkan atau berpartisipasi karyawan dalam memenuhi kebutuhan melalui implementasi kualitas kehidupan kerja. Hubungan emosional yang dapat dirasakan oleh karyawan serta komitmen terhadap kesuksesan pekerjaan pada perusahaan akan berpengaruh pada kinerja perusahaan secara keseluruhan. Oleh karena itu, penelitian ini bertujuan untuk menganalisis pengaruh dukungan organisasi dan kualitas kehidupan kerja terhadap kinerja karyawan dengan keterlibatan karyawan sebagai variabel mediasi.
Teknik pengumpulan data dilakukan dengan metode survei melalui kuesioner dengan total sampel adalah 250 responden. Teknik analisis data yang digunakan yakni analisis deskriptif dan analisis inferensial dengan menggunakan smart PLS.
Hasil uji penelitian menyatakan bahwa dukungan organisasi memiliki pengaruh signifikan positif terhadap keterlibatan karyawan dan kinerja karyawan, keterlibatan karyawan memiliki pengaruh signifikan positif terhadap kinerja karyawan, dan kualitas kehidupan kerja memiliki pengaruh signifikan positif terhadap keterlibatan karyawan dan kinerja karyawan.
Keywords:
Dukungan Organisasi, Kualitas kehidupan kerja, keterlibatan karyawan dan kinerja karyawan
References
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Sungmala, N., & Verawat, A. (2021). The Impact of Employee Engagement on Employee Performance. Journal of Asian Finance, Economics and Business, 8(September), 1–8. https://doi.org/10.13106/jafeb.2021.vol8.no5.1091
Sahni, J. (2019). Role of Quality of work life in determining employee engagement and organizational commitment in telecom industry. International Journal for Quality Research, 13(2), 285–300. https://doi.org/10. 24874/IJQR13.02-03
Fanggidae, T. S., Djani, W., & M.N.B, N. (2020). Analysis Of The Effect Of Quality Of Work Life And Organizational Culture On Employee Engagement At PT Jasa Raharja (Company) East Nusa Tenggara Branch. International Journal of Economics, Business and Management Research, 4(02), 15–33.
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Hermawati, A., & Mas, N. (2017). Mediation Effect of Quality of Worklife, Job Involvement, and Organizational Citizenship Behavior (Case Study in The Most Outstanding Cooperatives in East Java Province). International Journal of Law and Management, 59(6), 1143–1158. https://www.emerald.com/insight/content/doi/10.1108/IJLMA-08-2016-0070/full/html
Sihag, P. (2020). The mediating role of perceived organizational support on psychological capital – employee engagement relationship: a study of Indian IT industry. Journal of Indian Business Research, 13(1), 154–186. https://doi.org/10.1108/JIBR-01-2019-0014
Alshaabani, A., Naz, F., Magda, R., & Rudnák, I. (2021). Impact of perceived organizational support on ocb in the time of covid-19 pandemic in hungary: Employee engagement and affective commitment as mediators. Sustainability (Switzerland), 13(14). https://doi.org/10.3390/su13147800
Tarasawatpipat, C., & Mekhum, W. (2020). The role of human resource practices on the employee engagement: The mediating role of perceived organizational support. Systematic Reviews in Pharmacy, 11(1), 361–370. https://doi.org/10.5530/srp.2020.1.47
Dapke, D., & Patole, S. (2014). Predicting employee engagement: Role of perceived organizational support and perceived superior support. Tactful Management Research Journal, 3(1), 1–8.
Al Doghan, M. A. (2019). Examining the effects of perceived organizational support, a fair rewards system, training and development and information sharing on employees engagement in Saudi Arabia telecom sector. Humanities and Social Sciences Letters, 7(3), 181–190. https://doi.org/10.18488/journal.73.2019.73.181.190
Nazir, O., & Islam, J. U. (2017). Enhancing organizational commitment and employee performance through employee engagement: An empirical check. South Asian Journal of Business Studies, 6(1), 98–114. https://doi.org/10.1108/SAJBS-04-2016-0036
ASTUTY, I., & UDIN, U. (2020). The Effect of Perceived Organizational Support and Transformational Leadership on Affective Commitment and Employee Performance. Journal of Asian Finance, Economics and Business, 7(10), 401–411. https://doi.org/10.13106/jafeb.2020.vol7.no10.401
Saltson, E., & Sharon, N. (2015). The mediating and moderating effects of motivation in the relationship between perceived organizational support and employee job performance. International Journal of Economics, Commerce and Management, 3(7), 654–667. http://ijecm.co.uk/
Dhir, S., & Shukla, A. (2019). Role of organizational image in employee engagement and performance. Benchmarking, 26(3), 971–989. https://doi.org/10.1108/BIJ-04-2018-0094
Ismail, H. N., Iqbal, A., & Nasr, L. (2019). Employee engagement and job performance in Lebanon: the mediating role of creativity. International Journal of Productivity and Performance Management, 68(3), 506–523. https://doi.org/10.1108/IJPPM-02-2018-0052
Riyanto, S., & Herlissha, N. (2020). Job Satisfaction Management , Work Motivation and Employee Engagement to Job Satisfaction Management , Work Motivation and Employee Engagement to Improve Employee Performance. International Journal of Business and Management Invention (IJBMI), 9(7), 10–16. https://doi.org/10.35629/8028-0907031116
Uddin, M. A., Mahmood, M., & Fan, L. (2019). Why individual employee engagement matters for team performance?: Mediating effects of employee commitment and organizational citizenship behaviour. Team Performance Management, 25(1–2), 47–68. https://doi.org/10.1108/TPM-12-2017-0078
Ayu Putu Widani Sugianingrat, I., Rini Widyawati, S., Alexandra de Jesus da Costa, C., Ximenes, M., Dos Reis Piedade, S., & Gede Sarmawa, W. (2019). The employee engagement and OCB as mediating on employee performance. International Journal of Productivity and Performance Management, 68(2), 319–339. https://doi.org/10.1108/IJPPM-03-2018-0124
Kuruppuge, R. H., & Gregar, A. (2017). Family involvement, employee engagement and employee performance in enterprising family firms. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 65(5), 1695–1707. https://doi.org/10.11118/actaun201765051695
Taiwo, J., Ucheaga, E., Achugamonu, B., Adetiloye, K., Okoye, L., & Agwu, M. (2017). Credit Risk Management: Implications on Bank Performance and Lending Growth. Saudi Journal of Business and Management Studies, 2(5B), 584–590. https://doi.org/10.21276/sjbms
Song, J. H., Lim, D. H., Kang, I. G., & Kim, W. (2014). Team performance in learning organizations: Mediating effect of employee engagement. Learning Organization, 21(5), 290–309. https://doi.org/10.1108/TLO-07-2012-0049
Umair Mughal, M. (2020). The Impact of Leadership, Teamwork and Employee Engagement on Employee Performances. Saudi Journal of Business and Management Studies, 05(03), 233–244. https://doi.org/10.36348/sjbms.2020.v05i03.008
Balasuriya, B. L. L. A., & Perera, G. D. N. (2021). The Impact of Transformational Leadership on Employee Performance: The Mediating Role of Employee Engagement in Selected Porcelain Manufacturing Companies in Sri Lanka. Vidyodaya Journal of Management, 7(2), 1–16. https://doi.org/10.31357/vjm.v7iii.5093
Sungmala, N., & Verawat, A. (2021). The Impact of Employee Engagement on Employee Performance. Journal of Asian Finance, Economics and Business, 8(September), 1–8. https://doi.org/10.13106/jafeb.2021.vol8.no5.1091
Sahni, J. (2019). Role of Quality of work life in determining employee engagement and organizational commitment in telecom industry. International Journal for Quality Research, 13(2), 285–300. https://doi.org/10. 24874/IJQR13.02-03
Fanggidae, T. S., Djani, W., & M.N.B, N. (2020). Analysis Of The Effect Of Quality Of Work Life And Organizational Culture On Employee Engagement At PT Jasa Raharja (Company) East Nusa Tenggara Branch. International Journal of Economics, Business and Management Research, 4(02), 15–33.
Inceng, P., Hamzah, D., & Umar, F. (2019). The Quality of Work Life ( QWL ) as a Determining Factor for Employee Performance of LPP TVRI South Sulawesi through Organizational Citizenship Behavior ( OCB ) Variables. International Journal of Innovative Science and Research Technology, 4(11), 693–698.
Hermawati, A., & Mas, N. (2017). Mediation Effect of Quality of Worklife, Job Involvement, and Organizational Citizenship Behavior (Case Study in The Most Outstanding Cooperatives in East Java Province). International Journal of Law and Management, 59(6), 1143–1158. https://www.emerald.com/insight/content/doi/10.1108/IJLMA-08-2016-0070/full/html
Published
2023-01-01
Section
Articles
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